Customer Support Specialist

Job Description

Job Description:

• This position will focus on Client required remediation tasks (PC renames, PC refreshes).
• The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained.
• Follow-through and internal customer satisfaction are key success factor.
  

Qualifications

Qualifications:

• The Service Desk Technician has one year in a service desk environment. A+ certification is beneficial. Strong familiarity with MS Office 2010 - 2016 and Windows 7 - 10 required.
• May be required to travel to other facilities to provide staff augmentation or support.
• May be requiredto perform other duties as requested, directed or assigned.

• Knowledge of computer systems administration and/or programming theory, principles and practices
• Knowledge of computer networks, network administration and network installation
• MS Office
• Customer support focus
• Ability to be decisive, goals-oriented, and capable of independent decision-making
• Excellent written, verbal and consultative communication skills with the ability to successfully
• Interpret and communicate business needs between internal and external groups in a clear, focused and concise manner

Additional Information

All your information will be kept confidential according to EEO guidelines.