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Full-Time

Senior GTM Program Manager

AI Business

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider

Compensation Overview

$151.7k - $188.6kAnnually

+ Equity

Senior

San Francisco, CA, USA

Category
Growth Marketing
Growth & Marketing
Required Skills
Management
Marketing
Requirements
  • 5+ years of experience in GTM strategy, product marketing, product management, or a related field within a SaaS business
  • Bachelor’s degree in Business, Marketing, or a related field
  • Strong strategic thinking, analytical skills, and the ability to translate market insights into actionable plans
  • Excellent project management skills and the ability to manage multiple initiatives simultaneously
  • Demonstrated ability to work effectively in a cross-functional environment
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
  • Track record of delivering results and achieving business goals through effective GTM strategies
Responsibilities
  • Develop and implement strategic plans for assigned GTM programs
  • Work closely with cross-functional teams to ensure seamless execution and alignment with program objectives
  • Monitor and analyze program performance, adjusting strategies as needed to maximize impact
  • Drive customer adoption, activation, and usage of AI features through tailored engagement strategies
  • Facilitate change management processes within and across teams to ensure adoption and success of GTM initiatives
  • Contribute to the continuous improvement of the GTM Programs function through insights and feedback
  • Create and maintain communication tactics to keep everyone informed and moving in the same direction

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

1%

1 year growth

9%

2 year growth

0%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.