Full-Time
Associate IT Engineer ETD Site Support
Only For Persons With Disability
Jobs for Humanity
51-200 employees
Supports underrepresented job seekers with coaching
No salary listed
Hyderabad, Telangana, India
In Person
 IT & Security (1) |
|---|
- Have 1-2 years of experience in maintaining essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware, while interacting with various Lab teams
- Provide 24/7 on-call support in rotational shifts
- Ensure SLA compliance for all tickets
- Follow up on escalated issues
- Classify incidents to support system uptime
- Collaborate with engineers to resolve or escalate issues
- Deliver technical support for issue resolution
- Communicate ticket status to engineers and managers
- Utilize the IT knowledge base and best practices
- Stay updated through technical articles
- Monitor systems to prevent downtime
- Improve support processes for recurring issues
- Provide day-to-day technology direction across Linux and Windows hosts in Lab, Data Center, and Cloud environments
- Troubleshoot operational issues, handle escalations, and resolve business partner issues in a timely manner with strong collaboration and attention to business priorities
- Maintain global collaboration with other IT and Engineering teams
- Offer operational support, handle escalations, and execute projects
- Manage incident and problem resolution
- Identify scalable technologies to enhance support for engineering tools and services
- Continuously improve operations through routine monitoring of system performance metrics and proactive actions
- Review system logs, perform trend analysis, and manage configuration, incident, and problem processes
- Identify, design, and implement solutions for new and improved processes, providing a clear picture of possible outcomes
- Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
- Own and support continuous improvement plans for solution health and operational health
- Have 1-2 years of experience in maintaining essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware, while interacting with various Lab teams
- Provide 24/7 on-call support in rotational shifts
- Ensure SLA compliance for all tickets
- Follow up on escalated issues
- Classify incidents to support system uptime
- Collaborate with engineers to resolve or escalate issues
- Deliver technical support for issue resolution
- Communicate ticket status to engineers and managers
- Utilize the IT knowledge base and best practices
- Stay updated through technical articles
- Monitor systems to prevent downtime
- Improve support processes for recurring issues
- Provide day-to-day technology direction across Linux and Windows hosts in Lab, Data Center, and Cloud environments
- Troubleshoot operational issues, handle escalations, and resolve business partner issues in a timely manner with strong collaboration and attention to business priorities
- Maintain global collaboration with other IT and Engineering teams
- Offer operational support, handle escalations, and execute projects
- Manage incident and problem resolution
- Identify scalable technologies to enhance support for engineering tools and services
- Continuously improve operations through routine monitoring of system performance metrics and proactive actions
- Review system logs, perform trend analysis, and manage configuration, incident, and problem processes
- Identify, design, and implement solutions for new and improved processes, providing a clear picture of possible outcomes
- Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
- Own and support continuous improvement plans for solution health and operational health
Jobs for Humanity connects underrepresented job seekers with inclusive employers worldwide. It offers personalized coaching, targeted job alerts, and a Discord-based community to help build CVs, prepare for interviews, and expand professional networks. Its revenue comes from partnerships with inclusive employers, with 20% of earnings donated to community organizations, setting it apart from typical job boards and coaching services. The goal is to reduce employment gaps and create a fairer job market by expanding access to resources, networks, and opportunities.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2020
Simplify's Take
What believers are saying
- AI chatbot provides personalized guidance, closing employment gaps.
- Aligns with SDG #8, targeting leadership by 2030 hires.
- Partnerships with inclusive employers generate sustainable revenue.
What critics are saying
- LinkedIn's 1B users divert employers in 6-12 months.
- OpenAI GPTs replace coaching, causing user shift in 3-6 months.
- Workday lawsuits expose AI bias violations, triggering fines now.
What makes Jobs for Humanity unique
- Generative AI matches underrepresented talent by skills, not background.
- 73% team from served communities ensures authentic expertise.
- Trains employers to accommodate blind candidates' performance needs.
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Benefits
Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Stock Options
Company Equity
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Paid Vacation
Paid Holidays
Paid Sick Leave
Hybrid Work Options
Meal Benefits
Pet Insurance
Gems