Hi, we’re Oscar. We’re hiring a Claims Quality Senior Analyst to join our Claims Quality team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Claims Quality Senior Analyst is responsible for supporting process improvement and issue resolution in the Oscar claim environment. The Senior Analyst organizes, scopes, triages, investigates and/or executes on solutions and process improvements related to claims. This is accomplished by leveraging a deep understanding of Oscar’s end-to-end claim infrastructure, workflows, workflow tooling, platform logic, data models, etc.

You will report to the Manager, Claims Quality.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $72,800 - $95,550 per year. The base pay for this role in all other locations is: $65,520 - $85,995 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Ingest information from internal and external partners regarding adverse claim outcomes; collaborate with partners to scope, size, prioritize items and deliver solutions.
• Utilize data analysis skills and tools to develop accurate, quantitative analyses of claims issues.
• Translate observations, findings and analysis results into business requirements; submit to and collaborate with internal partners to effectuate change.
• Use insights from partner submissions, data mining, process monitoring, etc., work with the team to proactively identify thematic areas of opportunity to solve problems.
• Perpetuate a culture of transparency and collaboration by keeping stakeholders well informed of progress, status changes, blockers, completion, etc.; field questions as appropriate.  
• Support Oscar run state objectives by providing speedy research, root cause analysis, training, etc. whenever issues are escalated and assigned by leadership.  
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 3+ years of experience in claims processing or auditing within healthcare operations
• 2+ years experience improving business workflows and processes
• 1+ years experience collaborating with internal and/or external stakeholders

Bonus Points

• A bachelor’s degree or 4+ years of commensurate experience 
• An academic and/or professional background in engineering, data, or healthcare
• Experience in a professional healthcare claims organization
• Knowledge management, training, or content development in operational settings
• Process Improvement or Lean Six Sigma training ands
• Experience using SQL