INACTIVE
Full-Time
Technical Support Engineer
Security platform for the cloud
Data & Analytics
Cybersecurity
Compensation Overview
$96,000 - $130,000Annually
Junior, Mid, Senior
United States
Required Skills
Chef
Microsoft Azure
Python
Sales
SQL
Java
Zendesk
AWS
Terraform
Ansible
Development Operations (DevOps)
Linux/Unix
Google Cloud Platform
Requirements
- Previous experience in an enterprise technical support team or similar customer facing role
- Strong written and verbal customer service communication skills
- Experience resolving complex customer issues and prioritizing escalations
- Experience with SaaS products and/or supporting SaaS based products
- Experience with at least one cloud platform: AWS, GCP, Azure
- Strong knowledge of Linux and/or Windows platforms with the ability to identify and resolve OS level issues
- Strong knowledge of networking topics
- Experience with reading/debugging at least one of the following languages: Java, Go, Python
- Experience reading/debugging SQL
- Experience with container and/or container orchestration technologies
- Desire to learn new technologies and challenges they are presented with
- Must be available to work some weekends/holidays
Responsibilities
- Provide in-depth technical support to Lacework customers
- Partner closely with our customer success, sales and engineering teams to provide a world class customer experience
- Act as a technical expert while providing customers with best practices to maximize usage of the Lacework Polygraph platform
- Identify bugs and gaps in the platform and work with engineering and product teams to resolve these issues
- Advocate for the customer and their needs within Lacework
- Handle and prioritize customer escalations to ensure a timely resolution while keeping the customer informed
- Create internal and external knowledge base articles to enable customers and drive faster issue resolution times
Desired Qualifications
- Experience with cloud based security
- Experience managing requests via a ticketing platform (Zendesk)
- Experience with DevOps best practices, (CI/CD, builds, deployments)
- Experience with IAC and automation technologies (terraform, chef, puppet, ansible, etc.)
- AWS, Azure, GCP certifications
Lacework's mission is to become the security platform for the cloud. The company focuses on building modern, robust security infrastructure at scale.
Company Stage
Series D
Total Funding
$1.9B
Headquarters
Mountain View, California
Founded
2015
Growth & Insights
Headcount
6 month growth
↓ -14%1 year growth
↓ -21%2 year growth
↓ -32%Benefits
Competitive medical, dental, and vision plans
Employer contribution to health savings account (HSA)
Flexible vacation time
Parental leave for birthing and non-birthing parents
401(k) for eligible employees & competitive global retirement plans
Life insurance for eligible employees
Flexible health and mental wellness stipend
Home internet & cell phone stipend
Commuter benefits
INACTIVE