Technical Manager

Job Title: Technical Manager - Economic Crime Prevention Operations 
Location: Birmingham or Glasgow
Salary: £43,803 - £48,670
Hours:  Full time
Working Pattern: Hybrid, 40% (or two days) in office a week.

About us…

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too… 

About this opportunity

Did you know that in 2024 we processed over 4.4 billion payments, with a value of £14 trillion for the Group’s customers? The strategic and day-to-day impact of our Payments teams is critical, not just to our customers but the whole of the UK economy.

The Payments Operations team have circa 750 colleagues. Our functional teams cover Payments, Sanctions Investigations and Reconciliations. Our colleagues play a significant role in providing expertise supporting customers across various payments schemes whilst continuing to keep the bank and our customers safe from the impacts of financial crime.

Our key purpose in Payments Operations is “We help Britain Prosper by delivering and improving the Payments & Economic Crime Prevention processes that serve our customers, our bank and our economy”

What you’ll do 

• Provide specialist information, guidance, advice, direction and interpretation of Group Economic Crime Prevention Policy to colleagues on business area related matters, resolving customer queries including making compliant decision on the complex matters

• Contribute to the design, development and specification of new or redesigned processes, systems, information, documentation and supporting materials producing reports summarising findings and recommending and implementing changes

• Where required, lead, motivate and develop team members so that their individual and collective performance is of the required standard and meets the current and future needs of the business

• Engage and influence a diverse group of partners at all levels to ensure excellent outcomes on a range of matters

• Pro-active management and ownership of Operational Risks and Issues, through mitigating action plans and control effectiveness in line with risk appetite. Ensure all adverse trends are fully investigated and action taken to minimise the risk of re-occurrence

• Act as a Subject Matter Expert and point of referral for escalation with deep technical knowledge of processes and technology

• Critical thinking – be an active learner and prepared to question ideas and assumptions in order toidentify, analyse and tackle problems to be future fit

What you'll need:

• Professional Qualification: ACAM’s/ICA qualified (must be obtained within 12 months of start date if not already held)

• Experience leading change and improvements to processes and procedures compliantly and adhering to regulatory requirements

• You're adaptable, self-motivated, a good communicator, forward thinking, innovative, collaborative, creative and able to prioritise own workload

• Ability to make sound judgments whilst working under pressure

• Financial services background 

It would be great if you also had

• Economic Crime Sanctions Background

• Knowledge and experience of Lean principles

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes: 

• A generous pension contribution of up to 15%.

• An annual bonus award, subject to Group performance.

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 28 days’ holiday, with bank holidays on top.

• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!