Full-Time

Patient Service Representative

Confirmed live in the last 24 hours

Intermountain Healthcare

Intermountain Healthcare

10,001+ employees

Intermountain Healthcare is a nonprofit health system.

Healthcare

Compensation Overview

$16.83 - $21.88Hourly

Entry, Junior

DuBois, PA, USA

Position requires on-site presence at St. Mary’s Integrated Addiction Medicine Clinic (Outpatient).

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • One year of customer service experience involving interactions with customers in person and by phone.
  • Professional manner and strong interpersonal and communication skills
  • Demonstrated basic computer skills and data entry
  • High school diploma or GED
Responsibilities
  • Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
  • Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
  • Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
  • Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
  • Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
  • Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
  • Maintains department and/or individual work queues and reports as required.
  • Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
  • Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
  • Performs other duties as assigned.
Intermountain Healthcare

Intermountain Healthcare

View

Company Stage

Grant

Total Funding

$1.8M

Headquarters

Salt Lake City, Utah

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Intermountain Health's expansion into Nevada and Colorado through partnerships and new facilities increases its market presence and accessibility to patients.
  • The $2.4 million NIH grant for cardiac research positions Intermountain Health at the forefront of medical innovation and research.
  • Successful pilot programs, such as the virtual cardiology care with Story Health, highlight Intermountain's ability to improve patient outcomes and operational efficiency.

What critics are saying

  • The rapid expansion and numerous partnerships may strain Intermountain Health's resources and operational capacity.
  • The competitive healthcare landscape requires continuous innovation and adaptation to maintain leadership and avoid being outpaced by rivals.

What makes Intermountain Healthcare unique

  • Intermountain Health's strategic partnerships, such as with Story Health and NeuroFlow, enhance its service offerings in cardiology and behavioral health, setting it apart from other healthcare providers.
  • The organization's focus on innovative care models, like virtual cardiology and behavioral health integration, demonstrates a commitment to cutting-edge healthcare solutions.
  • Intermountain Health's recognition as the top large health system by Fortune Magazine underscores its leadership and excellence in the healthcare sector.

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