Customer Success Manager
Federal
Posted on 3/24/2023
INACTIVE
Crowdsourced security platform
Company Overview
Synack is on a mission to leverage global security talent coupled with advanced technology to help enterprises discover security vulnerabilities before they become business problems. The company has created a crowdsourced security platform that utilizes augmented intelligence to discover and secure vulnerable applications.
AI & Machine Learning
Data & Analytics
Cybersecurity
Company Stage
Series D
Total Funding
$142.4M
Founded
2013
Headquarters
Redwood City, California
Growth & Insights
Headcount
6 month growth
↓ -2%1 year growth
↓ -11%2 year growth
↓ -19%Locations
Washington, DC, USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
Requirements
- 5+ years experience with the U.S. Federal Government
- A customer first mindset
- Account management experience with ability to identify cross-selling and up-selling opportunities within portfolio
- Proven ability to partner with and influence C-Level Executives
- Strong communication skills for collaboration with tactical clients and management teams
- A strong bias for action - a problem solver with leadership skills
- Broad cyber security experience a plus
- Previous experience supporting a book multiple clients
- Knowledge of Salesforce and GainSight a plus
- Strong preference will be given to candidates in the DC Metro Area
Responsibilities
- Be the Synack advocate and expert in aligning Synack solutions with client needs
- Foster and manage a strategic relationship with the client to guarantee renewals and opportunities for future growth
- Own the full relationship of supported clients and manage towards those renewal goals to ensure you hit assigned quota
- Perform technical scoping of projects to ensure it aligns with defined project plans and track milestones required for execution