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Solution Engineering Analyst
Confirmed live in the last 24 hours
London, UK
Experience Level
  • Manage delivery of software and the onboarding experience for new Appian customers and partners
  • Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts
  • Assist customers and partners with basic inquiries, troubleshooting, and configuration changes
  • Manage incoming support requests directly or route them to appropriate teams
  • Perform maintenance on Appian Cloud sites
  • Coordinate with the Appian management team and customers to schedule maintenance activities on customers' Appian Cloud instances
  • Manage scheduling operations for customer upgrades and on-call rotations
  • Work an adjusted schedule, possibly until midnight or later, on the last day of each quarter (4x per year) to support delivery of software
  • Excellent verbal and written communication skills (ability to speak multiple European languages a plus)
  • Being a fast learner who can work independently and as part of a larger group
  • High level of attention to detail, strong organisational skills and technical aptitude
  • Being a multi-tasker who is able to effectively juggle and prioritise work across a wide variety of tasks
Desired Qualifications
  • Bachelor's degree, preferably in a technical or analytical field, or professional experience within a similar capacity (experience working within the Cloud technology domain is a plus; experience working in a Linux environment is a plus)

1,001-5,000 employees

Low-code development platform for companies
Company Overview
Appian's mission is to become the unified platform for change. The company accelerates customers' businesses by discovering, designing, and automating their most important processes.
  • Private Health Insurance
  • Comprehensive Global Wellness Program
  • Fully-covered Global Milk Stork Benefit
  • Global Wellness Reimbursement
  • Quarterly Awards and Recognition
  • Employee Stock Purchase Plan
  • 401(k) or Pension Plans with Employer Matching
  • Company Paid Life Insurance and Disability
  • Employee Assistance Program
  • Global Parental Leave
  • Charitable Giving Program
  • Paid Time-Off and Paid Holidays
  • Tuition reimbursement for job-related continuing education
  • Professional Development Courses