INACTIVE
Full-Time
Solution Engineering Analyst
Low-code development platform for companies
Data & Analytics
Government & Public Sector
Fintech
AI & Machine Learning
Mid
London, UK
Requirements
- Manage delivery of software and the onboarding experience for new Appian customers and partners
- Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts
- Assist customers and partners with basic inquiries, troubleshooting, and configuration changes
- Manage incoming support requests directly or route them to appropriate teams
- Perform maintenance on Appian Cloud sites
- Coordinate with the Appian management team and customers to schedule maintenance activities on customers' Appian Cloud instances
- Manage scheduling operations for customer upgrades and on-call rotations
- Work an adjusted schedule, possibly until midnight or later, on the last day of each quarter (4x per year) to support delivery of software
- Excellent verbal and written communication skills (ability to speak multiple European languages a plus)
- Being a fast learner who can work independently and as part of a larger group
- High level of attention to detail, strong organisational skills and technical aptitude
- Being a multi-tasker who is able to effectively juggle and prioritise work across a wide variety of tasks
Desired Qualifications
- Bachelor's degree, preferably in a technical or analytical field, or professional experience within a similar capacity (experience working within the Cloud technology domain is a plus; experience working in a Linux environment is a plus)
Company Stage
Series A
Total Funding
$47.5M
Headquarters
Tysons, Virginia
Founded
1999
Growth & Insights
Headcount
6 month growth
↑ 1%1 year growth
↑ 5%2 year growth
↑ 28%Benefits
Private Health Insurance
Comprehensive Global Wellness Program
Fully-covered Global Milk Stork Benefit
Global Wellness Reimbursement
Quarterly Awards and Recognition
Employee Stock Purchase Plan
401(k) or Pension Plans with Employer Matching
Company Paid Life Insurance and Disability
Employee Assistance Program
Global Parental Leave
Charitable Giving Program
Paid Time-Off and Paid Holidays
Tuition reimbursement for job-related continuing education
Professional Development Courses
INACTIVE