Full-Time
Senior Consultant
SaaS Managed Services, Retail/CPG
Updated on 9/7/2026
Sympera AI
11-50 employees
AI-powered platform for relationship banking
No salary listed
Bengaluru, Karnataka, India
Hybrid
Periodic on-site support is required for critical customer escalations.
 Solution Engineering (1) |
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- At least 5 years of SaaS managed-services experience on Symphony GOLD or an equivalent established supply-chain management solution supporting North American retail accounts.
- Strong functional and technical platform knowledge, including customer-specific configurations and implementations.
- Demonstrated concurrent coverage of at least 8 accounts with distinct configurations.
- Strong Oracle SQL and PL/SQL skills for production investigations.
- Good Linux and shell scripting skills.
- Deep understanding of supply-chain management platform operational processes, night-batch execution, interfaces, and customer-specific implementations.
- Experience coordinating customers and global delivery teams across time zones.
- Customer relationship-building and incident-management discipline.
- Deliver SaaS managed services across 8–9 concurrent North American GOLD accounts as the first line of technical expertise.
- Provide production support, including batch monitoring, incident triage and management, and complex application troubleshooting.
- Maintain per-account configuration knowledge across the portfolio, including customer-specific implementations.
- Act as the primary technical interface between US customers and the global managed-services organization, coordinating across time zones.
- Provide local, on-site support for critical customer escalations and build customer relationships through regular communication and technical guidance.
- Coordinate with project teams, research and development, Cloud Operations, and customer technical teams for timely resolution.
- Support customer upgrades, deployments, production changes, and stabilization activities.
- Perform production investigations and root-cause analysis using Oracle SQL, PL/SQL, Linux, shell tools, and log analysis.
- US grocery wholesale/distribution domain knowledge.
- Hawaii or Western US time-zone account experience.
- Canadian grocery account exposure, including multicultural formats.
Sympera AI provides an AI-powered platform for financial institutions that strengthens relationship banking. It helps banks and their relationship managers be more productive and grow client portfolios by offering financial intelligence and sales enablement tools. The platform combines market intelligence with client relationship management so bankers can uncover opportunities, monitor the health of business relationships, and choose effective strategies. This differentiates Sympera AI by offering an integrated solution that pairs data-driven insights with CRM capabilities, aimed at improving service and outcomes for clients. The company’s goal is to redefine relationship banking by using big data and AI to drive business growth and higher client satisfaction for financial providers.
Company Size
11-50
Company Stage
Seed
Total Funding
$10M
Headquarters
New York City, New York
Founded
2024
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Simplify's Take
What believers are saying
- Nyca Partners and Viola Ventures backed Sympera's $10 million seed on March 25, 2025.
- Republic Bank of Chicago is rolling Sympera across Commercial Banking over coming months.
- DemandBlue integrated Sympera with Salesforce Agentforce on March 11, 2025.
What critics are saying
- Sympera depends on one named bank, Republic Bank of Chicago, for public traction.
- If Microsoft Dynamics or Salesforce integrations fail, bankers abandon Sympera quickly.
- Without repeatable bank conversions, Sympera becomes a services project, not venture-scale software.
What makes Sympera AI unique
- Sympera embeds banker-ready actions into Microsoft Dynamics, matching existing bank workflows.
- Its platform combines external signals with internal CRM data for relationship banking.
- Republic Bank of Chicago expanded Sympera after a successful May 12, 2026 pilot.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%After successful pilot, Republic Bank of Chicago expands AI partnership with Sympera. May 12, 2026, 09:00 ET NEW YORK, May 12, 2026 /PRNewswire/ - Republic Bank of Chicago today announced it has selected Sympera, an AI-native platform for commercial relationship banking, to scale its Business Banking operations. The decision follows a successful pilot that demonstrated how AI can enhance prospecting, relationship development, and market coverage, with strong banker feedback and high adoption across participating teams. Sympera drives banker actions through AI that combines external business activity - including company updates, hiring signals, and operational changes - with the bank's internal data such as CRM history and customer relationships to create a holistic view. It prepares banker-ready actions for relationship managers, embedding them directly into daily workflows so teams can focus on the highest-potential opportunities while maintaining consistent engagement. "AI is moving from experimentation to becoming a core part of how banks operate," said Madhu Reddy, CIO at Republic Bank of Chicago. "What convinced us was seeing our bankers adopt it - Sympera surfaced the right opportunities at the right time and fit naturally into how our teams already work in Microsoft Dynamics. The pilot proved the thesis; now we're scaling it. The solution allows our teams to operate more effectively and spend more time with clients" "We are pleased to deepen our partnership with Republic Bank of Chicago as they transition from pilot to enterprise rollout," said David Sosna, CEO of Sympera. "This deployment highlights the tangible impact of agentic AI in banking - empowering relationship managers to prioritize high-value opportunities, respond faster to growth signals, and deliver more consistent results across the organization." The rollout will expand across Republic Bank's Commercial Banking unit over the coming months. About Republic Bank of Chicago Republic Bank is a community bank serving businesses and individuals. With more than $2.7 billion in assets, the bank provides a full range of commercial and consumer banking services across 20 locations throughout Chicagoland. It is headquartered in Oak Brook, Illinois. About Sympera Sympera helps relationship managers win more deals, stay engaged, and nurture client relationships while spending more time with clients. Purpose-built to scale commercial and SMB relationship banking, it is an AI-native platform that combines external signals with internal data to drive banker actions. Its AI agents identify high-value opportunities, organize context, and deliver banker-ready actions into daily workflows. SOURCE Sympera AI
Fintech startup Sympera AI has raised $10 million in a Seed funding round co-led by Nyca Partners and Viola Ventures.
Sympera AI, a NYC-based agentic AI company for the banking sectors, raised $10M in Seed funding.
Agentic AI innovator Sympera AI announced that it has raised $10 M seed funding round, which was co-led by Nyca Partners and Viola Ventures
As a leading Salesforce consulting and implementation partner, DemandBlue Inc. will integrate Sympera AI's intelligent agents with Salesforce's Agentforce AI framework.