Field Service Engineer

POSTITION OVERVIEW 

• We are seeking aField Service Engineer who is responsible for performing warranty repairs, and the commissioning of SMA utility inverters in the field. Duties include commissioning, troubleshooting, repairing, learning to analyze data, operation and maintenance activity and utility inverter applications. This job requires continually working with high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.
• This is a field-based role supporting customer sites primarily in Victoria, TX and the surrounding region. Candidates located in San Antonio, TX are acceptable. Relocation support may be offered where applicable. The role requires regular travel to customer sites and close collaboration with internal service and engineering teams.

PRIMARY DUTIES / RESPONSIBILITIES

• Commissions, troubleshoots, repairs, and analyzes SMA America’s utility inverters in the field, via email, telephone, and site visits.
• Develops a detailed knowledge of SMA’s utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by SMA Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters. 
• Maintains a high level of customer satisfaction while striving to lower the costs of field service. 
• Perform and maintain maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Requires the ability to work weekends and/or nights on a case-by-case basis. Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• Education: A bachelor’s degree in a technical field is strongly preferred.
• At least 3 years of experience in electrical, electronic and/or network communications are required. Prior experience in the solar energy industry is strongly preferred
• The employee must routinely lift up to 50 pounds.
• The ability to work well independently and as a member of a regional/global team is required.

PREFERRED QUALIFICATIONS

• Ability to work nonstandard business hours occasionally to support customer service contracts. Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred. 
• Knowledge of solar and/or alternative energy markets is preferred. 
• Knowledge of National Electric Code is preferred. 
• Ability to analyze and solve problems effectively. 
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look, and see. 
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel. 
• The work environment is constrained to a field service environment, with occasional functions in a corporate office. 
• While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather conditions of extreme temperatures. The noise level in the work environment is usually moderate. 
• This position requires significant domestic and international travel.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.
• Ability to manage and prioritize multiple projects/tasks.
• Ability to work flexible hours such as early morning, evening or weekend work may be required.
• A valid driver’s license and an acceptable driving record are required.
• This position may require periodic domestic and international travel

WE OFFER

• Pay Range: $27.40 - $33.41, annually, dependent upon experience  
• Field-based work structure with regional customer site coverage
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• 401(k) plan with company match
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment