Full-Time
Patient Representative
Clinics
Cape Fear Valley Health
1,001-5,000 employees
Nonprofit regional health system operating hospitals
No salary listed
Fayetteville, NC, USA
In Person
 Administrative & Executive Assistance (1) |
|---|
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- A high school diploma or equivalent is required.
- One year of clerical experience is required.
- Proficiency in reading, writing, and speaking English is required.
- Knowledge of medical terminology is required.
- Ability to type 45–55 words per minute accurately is required.
- Ability to deal tactfully with patients under stress is required.
- Planning and organizational abilities are required.
- Speaking and hearing ability is necessary to converse with the public.
- Ability to see and read printed data and monitor screens is required.
- Manual dexterity is required.
- Visual and auditory acuity to collect information is required.
- Verbal communication skills are required.
- Ability to lift, stoop, bend, kneel, and reach is required.
- Register patients while obtaining accurate information and schedule initial and follow-up appointments and procedures.
- Ensure completion of new patient information and update medical records.
- Receive appointment calls, determine the appropriate provider, appointment length, and appointment type, and schedule accurately.
- Collect patient payments, document receipts, and prepare the end-of-day cash report.
- Order outside tests requested by the physician, schedule related appointments, and confirm them.
- Enter daily patient activity and procedure information using International Classification of Diseases, 10th Revision, and Current Procedural Terminology, fourth edition, codes.
- Transcribe non-medical dictation.
- Submit daily billing invoices to the billing and collection department under the supervision of the Physician Billing Manager.
- File, fax, and mail reports and records.
- Compile and submit month-end reports in a timely manner.
- Track supply inventory and notify the Office Supervisor or Coordinator when supplies need to be reordered.
- Serve as receptionist by greeting and directing patients and answering phones according to the Clinic Guest Relations Policy.
- Assist as required in non-invasive medical procedures or as a security observer.
- Locate administrative and medical staff when possible and direct emergency messages.
- Perform other duties as assigned.
- One year of medical business office experience or significant public-contact experience is preferred.
- Personal computer skills are preferred.
- Knowledge of International Classification of Diseases, 10th Revision, and Current Procedural Terminology, fourth edition, coding for Part B billables is preferred.
Cape Fear Valley Health is a not-for-profit regional health system operating 8 hospitals and related care facilities, serving more than 1 million patients each year. It provides inpatient, emergency, and specialized care across areas such as cardiology, stroke, cancer, bariatrics, rehabilitation, and behavioral health through hospitals and outpatient centers, backed by accredited programs and trauma designation. It stands out as North Carolina’s eighth-largest system with a broad regional footprint, a mix of general and specialty facilities, and multiple national accreditations, all supported by reinvestment in community health as a nonprofit. Its goal is to deliver high-quality, safe, and accessible care while improving population health through comprehensive services and strong patient-safety standards.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Fayetteville, Arkansas
Founded
1956
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Simplify's Take
What believers are saying
- August 7, 2026, Duke Endowment granted $1.6 million for maternal and infant health.
- August 2026 Blood Connection takeover secures sole blood supply and reduces operational burden.
- July 2026 Lillington adolescent unit and Dunn mental health center expand high-demand behavioral care.
What critics are saying
- July 2026 layoffs cut 200 jobs, signaling ongoing margin pressure and possible further reductions.
- Federal reimbursement uncertainty and grant dependence strain operating cash; donations cannot fund payroll.
- If funding tightens again, service expansion slows and debt-funded growth becomes harder to sustain.
What makes Cape Fear Valley Health unique
- Dan Weatherly became CEO in 2026, preserving deep internal operating continuity.
- Cape Fear Valley Health spans multiple hospitals, residency programs, and 9,500 employees regionwide.
- It builds regional access through behavioral health, medical education, EMS, and Harnett expansion.
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Company News
Golden leaf awards Fayetteville State $500,000 for nursing expansion. Photo by Rama / Wikimedia Commons, Licensed under CC BY -SA 2.0. License Link: https://creativecommons.org/licenses/by-sa/2.0/fr/ FAYETTEVILLE, N.C. - Fayetteville State University has received $500,000 from the Golden LEAF Foundation to expand simulation training capacity at the Lloyd College of Health, Science and Technology School of Nursing, providing additional clinical learning resources as the university prepares for continued growth in the program. The Golden LEAF Board of Directors approved the award Aug. 6 through its Open Grants Program. Funding will support the purchase of high-fidelity simulation technology for an additional laboratory space, allowing nursing students to practice clinical decision-making, patient assessment, and treatment in realistic, controlled settings before working directly with patients. "The Golden LEAF Foundation has long understood that meaningful economic development starts with investing in the people and institutions that serve North Carolina communities," said Chancellor Darrell T. Allison. "We are grateful to President and Chief Executive Officer Scott T. Hamilton, Board Chair Brian Raynor and the entire board for their continued investment in our region. This partnership expands Fayetteville State University's ability to create pathways into critical professions while contributing to the long-term vitality of the communities we serve." "Access to a skilled healthcare workforce is essential to the long-term economic growth of North Carolina communities," said Golden LEAF President, Chief Executive Officer Scott T. Hamilton. "Golden LEAF is proud to support Fayetteville State University as it expands high-quality nursing education and provides students with the hands-on training needed to enter this critical profession. This investment will help strengthen the pipeline of nurses prepared to meet employer demand in Southeastern North Carolina and other economically distressed areas of our state." The funding comes as FSU prepares to serve more nursing students. The North Carolina Board of Nursing recently approved the university to double its prelicensure Bachelor of Science in Nursing enrollment capacity to 300 students, creating a corresponding need for additional clinical learning space and resources. "Simulation allows students to develop clinical judgment, communication and patient care skills in an environment where they can learn, practice and build confidence before providing hands-on care," said Christy Swinson, DNP, associate dean of the School of Nursing. "The Golden LEAF investment allows us to expand those learning opportunities while maintaining the quality and rigor of our nursing education." Beyond the classroom, the funding supports a workforce pipeline already responsive to local needs. Approximately 80% of FSU registered nursing graduates from the past three years remain in North Carolina, with roughly 70% living in some of the region's most economically distressed communities. Cape Fear Valley Health has hired 66 FSU nursing graduates over the past three and a half years alone. "This progress is a testament to the outstanding leadership of Dr. Christy Swinson and the exceptional work of our faculty and staff, whose dedication to student success continues to move Bronco Nursing forward," said Erin N. White, Ph.D., dean of the Lloyd College of Health, Science and Technology. "For us, expansion is not simply about enrolling more students; it is about graduating more highly prepared nurses, and we are deeply grateful for the investments in that vision."
Cape Fear Valley Health receives $1.6 million grant to support maternal and infant health. 5 hours ago FAYETTEVILLE, NC - Cape Fear Valley Health has received a $1.6 million grant from The Duke Endowment to support maternal and infant health initiatives across North Carolina and South Carolina. The multiyear Maternal Infant Health Carolinas initiative will focus on improving maternal and infant health outcomes, strengthening care coordination and advancing health equity. Cape Fear Valley Health will participate in H.E.A.R. (Healing, Equity, Advocacy and Respect) 4 Mamas and Babies, a text- and phone-based screening and referral program developed by the Medical University of South Carolina. The program is designed to identify medical, behavioral health and social needs during pregnancy and throughout the postpartum year. Participants can be connected with services addressing issues including maternal depression, anxiety, substance use disorders, chronic health conditions, intimate partner violence and social needs. The Duke Endowment selected Cape Fear Valley Health and four other health systems to form a regional network. Participants will receive training, technology support, evaluation resources and technical assistance through a center led by MUSC in collaboration with the University of North Carolina at Chapel Hill. Cape Fear Valley Health will also work with local health care providers, public health agencies and community organizations to connect families with medical, behavioral health and social support services. The health system plans to establish a community advisory board to provide feedback and help identify local resource gaps. Cape Fear Valley Health said the grant will help address maternal health challenges in Cumberland County, including disparities and preterm birth rates. The initiative is intended to develop long-term strategies for improving maternal and infant health outcomes and connecting families with support throughout pregnancy and the postpartum period.
The Blood Connection to assume operations of Cape Fear Valley Blood Donor Center. FAYETTEVILLE, N.C.-(BUSINESS WIRE)-Blood donors in Fayetteville will continue supporting patients at Cape Fear Valley Health through a new nonprofit community blood center as The Blood Connection (TBC) assumes operation of the Cape Fear Valley Blood Donor Center effective August 1. While the name of the blood center will change to the Fayetteville Community Blood Center, the purpose will remain the same: to give Fayetteville a chance to save lives through blood donation. TBC's Fayetteville Community Blood Center will close on August 1 for remodeling and will reopen on Friday, September 4. Fayetteville can expect expanded donor incentives and a renewed focus on community engagement. The Center will be open from 11a-7p on Monday and Tuesday, and from 7a-3p Friday through Sunday. Cape Fear Valley Health announced the transition is part of a strategic resource planning change with TBC becoming the sole supplier of blood products for the health system. This transition allows the hospital to focus on patient care, while TBC dedicates its resources to recruiting donors, collecting blood and maintaining a safe blood supply. "Blood is a gift that transforms patient outcomes and gives patients the strength to fight and to recover," said Delisa K. English, President and CEO of The Blood Connection. "For over six decades, healthcare systems have placed their trust in us because of our reliability and dedication. It's our honor to stand in the gap for countless trauma victims, children fighting cancer, mothers experiencing childbirth complications and surgery patients." "The true strength of our Blood Donor Center has never been the building or the name on the door. It has always been the generosity of the people who roll up their sleeves to help someone they may never meet," said April Maroschak, Corporate Director of Oncology and Laboratory Service at Cape Fear Valley Health. "As this transition takes place, we hope our employees and community members will continue that tradition by donating blood through The Blood Connection so patients across our region receive the care they need." To welcome you to the newly remodeled Fayetteville Community Blood Center at 3357 Village Drive, whole blood donors can earn $40 in TBC Rewards and eligible first-time platelet donors earn $150 in Rewards from September 4-13. Learn more at TheBloodConnection.org. About The Blood Connection Founded in Greenville, SC, The Blood Connection has been committed to saving lives since 1962. TBC is an independently managed, not-for-profit, community blood center that provides blood products to more than 145 hospitals and emergency partners within South Carolina, North Carolina, Georgia, and Virginia. TBC works diligently to collect blood from volunteer donors to meet the ever-increasing demand. By keeping collections local, TBC serves hundreds of thousands of patients a year in its communities. TBC is licensed and regulated by the U.S. Food and Drug Administration. For more information, visit thebloodconnection.org.
The Blood Connection will assume operations of the Cape Fear Valley Blood Donor Center in Fayetteville, North Carolina, effective 1 August. The facility will be renamed Fayetteville Community Blood Center and will close temporarily for remodeling, reopening on 4 September. The transition is part of a strategic resource planning change, with The Blood Connection becoming the sole supplier of blood products for Cape Fear Valley Health. This allows the hospital to focus on patient care whilst the nonprofit blood centre handles donor recruitment and blood collection. To mark the reopening, whole blood donors can earn $40 in rewards, and eligible first-time platelet donors can earn $150 in rewards from 4–13 September. The Blood Connection, founded in 1962, supplies blood products to more than 145 hospitals across four states.
Cape Fear Valley Health opens new adolescent behavioral health facility in Lillington. Cape Fear Valley Health announced on July 20 the opening of Dorothea Dix Adolescent Care - Lillington, a new inpatient facility aimed at expanding access to behavioral health services for adolescents in Harnett County and nearby areas. The newly opened unit provides 16 inpatient adolescent behavioral health beds, offering care for teens experiencing behavioral health challenges. The facility is designed to provide evidence-based treatment in a safe and supportive environment. The organization said the addition of this unit reflects its ongoing commitment to improving access to high-quality behavioral health services and addressing the increasing demand for adolescent mental health care. Cape Fear Valley Health expressed gratitude to team members, community partners, and supporters who contributed to making the facility possible. Dorothea Dix Adolescent Care - Lillington is located at 186 Crested Iris Drive, Lillington, NC 27546. For more information about the new service, individuals can call (910) 965-7260.