Role and Responsibilities

• Protect and grow client accounts; add and/or expand business each quarter
• Serve as the key liaison between Bounteous and our clients 
• Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise Bounteous’ strategic role within client organizations
• Intimately understand the client’s brand and objectives
• Serve as a client partner and advocate; articulate and hold the full-range of client concerns 
• Lead new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems
• Facilitate and execute contracts and agreements
• Ensure proper collections through close review and reconciliation
• Develop, coordinate, and implement strategic digital initiatives
• Benchmark state-of-the-art practices; influence profit and service improvements
• Direct our clients and internal teams towards the best solutions
• Understand the scope of programs as defined by the business requirements and budget process
• Participate in key planning milestones; serve as a guide to the design and development teams from initiation through execution and completion
• Develop and prepare client scorecards and dashboards to demonstrate high-level results and trends
• Provide clients with relevant and actionable reporting, analytics, and consultation 
• Assist in pitch, closing, and negotiating contracts
• Travel (up to 50%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations

Preferred Qualifications

• 5+ years of client service, digital marketing, or account management experience
• 3+ years of experience at a digital-first agency/consultancy required 
• 3+ years of relevant experience in the United States Financial Services sector (consumer banking, insurance, wealth, and/or payments), either client-side or as a trusted advisor 
• Experience supporting clients or business leveraging platforms such as Drupal and Adobe a plus
• Excellent verbal and written communication skills
• Proven ability to manage multiple projects in an ever-changing environment
• Outstanding listening and presentation skills
• Strong conflict resolution and negotiation skills
• Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships 
• Proven experience delivering client-focused solutions to support their goals
• BA/BS degree or equivalent consulting agency experience preferred
• Ability to regularly work on-site with clients and travel up to 50% of the time