Responsibilities:

• Conduct and deliver internal & external customer analytics
• Document and prioritize customer reporting requirements
• Coordinate and execute long-term reporting and evaluation schedules and identify opportunities for growth
• Maintain Tableau data prep flows / calculated fields on data sources, and perform updates as necessary to ensure accuracy
• Regularly examine data reports to locate and resolve mistakes throughout
• Accurately analyze and collect data for various types of reports
• Support ad hoc & recurring requests to support additional commercial needs
• Support various departments, including marketing, customer success, and sales, in reaching their goals
• Monitor data to identify changes in business trends

Preferred Qualifications:

• Ideal candidate will have a BS/BA and 5+ years of work experience (or equivalent)
• 3+ years of experience working at a digital health, healthcare, wellness, benefits or SaaS company preferred
• Ability to use SQL, Microsoft Excel / Google Sheets, and BI software (looker, Qlikview, Domo) to create pivot tables, graphs and charts.
• Tableau experience is required
• Deep understanding of healthcare and the US healthcare system preferred
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Strong written and verbal communication skills to effectively relate data to coworkers
• Excellent critical thinking skills to help solve business problems and make decisions
• High attention to detail
• General knowledge of business operations, objectives, strategies, process and information flow
• A process-focused approach, with strong problem-solving skills and keen attention to detail
• Ability to analyze existing tools and databases and provide software solution recommendations
• Demonstrated experience in handling large data sets and relational databases
• Understanding of addressing and metadata standards
• Ability to translate business requirements into non-technical, lay terms
• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
• Self-starter, curious, and proactive problem solver
• Flexibility and agility to work cross-functionally in a fast-paced environment
• A strong results focus, with a passion for finding smarter, better ways to achieve goals
• The ability to influence change and bring enthusiasm and excitement to the workplace