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Digital Campaign Coordinator
Posted on 3/29/2022
Provo, UT, USA
Experience Level
Desired Skills
  • Drive Customer Success by converting users in a client organization into Qualtrics champions
  • Lead the program management and schedule for digital customer success initiatives with a focus on industry delivery
  • Development and implementation of high-value assets to improve customer retention
  • Partner closely with the Industry Programs Leader, enablement leads, product marketing managers, and subject matter experts from across the company to build the logistical workflows and processes to deliver engaging content that helps accelerate adoption, retention, and expansion of customers
  • Support the creation of targeted campaigns across a variety of channels to improve active user engagement with specific customer segments and customize content depending on where they are in the life cycle
  • Execute on campaign strategy by writing campaign briefs and overseeing their deployment, coordinating cross-organizationally with stakeholders
  • Project management of various stakeholders to build the reporting for campaigns across various internal databases
  • Analyze campaign and program performance and report results to leadership in a consistent manner to support Rhythm of Business initiatives at a weekly, monthly and quarterly cadence
  • Collaborate cross-functionally to improve overall customer experience leading to greater satisfaction and loyalty among our clients
  • Bachelor's degree
  • Minimum 2-3 years of hands-on experience in program and project management
  • Customer Success experience a plus
  • Basic proficiency with tools such as Asana and other reporting tools
  • Intermediate to advanced proficiency with Salesforce.com
  • Experience tracking and reporting on email and nurture programs to drive qualified leads to sales or customer renewals
  • Technically capable, excellent communicator

5,001-10,000 employees

Experience management software
Company Overview
With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, their mission is to close the experience gap.
  • Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.
  • Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.
  • Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.
  • Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.
  • Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.
  • High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.
Company Values
  • Transparent - Our default is to share, leading to open debate, trust, and decisions based on data, not politics.
  • All in - We bet on Qualtrics and Qualtrics bets on us. This is our company. We deliver, whatever it takes.
  • Customer obsessed - If a customer is upset, we failed. Period. We learn, and we fix it.
  • One team - There is only one team at Qualtrics. We win and lose together and never say, 'That's not my job'.
  • Scrappy - We're smart, resourceful, and find a way. We write our own story instead of following others.