Senior Account Coordinator

Job

Sr. Account Coordinator

Description

POSITION TITLE: Senior Account Coordinator

Deluxe Entertainment Services Group Inc. is a global leader in media and entertainment services for film, video and online content, from capture to consumption. 

Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post-production, distribution, asset and workflow management, and new digital solution-based technologies.

With operations in Los Angeles, New York and around the globe, the company employs over 8,600 of the most talented, highly honored and recognized artists and industry veterans worldwide.  For more information, please visit www.bydeluxe.com

We currently have an opening for Senior Account Coordinator. This position will be a hybrid role in Burbank, CA and Wilmington, OH.

ABOUT THE ROLE: As the Senior Account Coordinator, you will be responsible for monitoring and evaluating day-to-day order issues, managing order processing, and other operations. With a strong focus on process improvement, training, process documentation, and collaboration. Senior Account Coordinators are expected to create relationships with clients, stakeholders, and partners both externally, and internally.

Primary Responsibilities:

• Help manage workload and expectations for a mix of major and indie clients, internally and externally.
• Subject matter expert in Mastering or Distribution.
• Build and maintain strong client relationships.
• Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
• Help oversee contingent workforce to ensure orders are delivered accurately and efficiently.
• Ensure deliverable due dates are reached on time and escalate if order is in jeopardy of not being delivered by deadline.

• Proactively identify and escalate potential issues/problems with projects in process and formulate response and solution.
• Assist in the creation of policies and procedures to improve the quality of deliverables.
• Learn and adhere to workflows and procedures, and remain up to date with changes.
• Help team to stay up-to-date on workflow / process changes 
• Understand the billing with ability to accurately update each order.
• Adhere and align on goals and progress with Leadership. 
• Learn and adhere to workflows and procedures with ability to train team members on workflows / processes.
• Maintain a high level of confidentiality of Deluxe and sensitive client information.
• Special projects/other duties as assigned. 

Qualifications

The ideal candidate will possess the following knowledge, experience, and skill-set:

• Successful tenure as an Account Coordinator 
• Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations.  
• Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be flexible to work extended hours and/or weekends to meet project deadlines.
• Must be organized, reliable, conscientious, flexible, and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.  
• Must be proficient with word processing, spreadsheet, inventory, order processing, project management, and database software.  
• Ability to work in a fast paced, multi-tasking environment. 
• Must demonstrate positive attitude, able to handle self professionally in a high stress situation. 
• Experience in multiple client’s needs and nuances. 

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer a competitive salary and great benefits, including 401(k) and tuition reimbursement. Please visit our website to view additional positions and for more information on our company: http://www.bydeluxe.com.

Deluxe’s policy is to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank California and Wilmington Ohio. The base range for this role is $24.04 to $26.44 hourly. Actual amounts will vary depending on education, skills, and geographical location.