IT Support Specialist

About the Role

Essity is looking for an experienced IT Onsite Specialist who will assist with Digital Workplace-related systems as well as Operational Technology at the location as required. The role works closely with on-site business stakeholders and IT teams to ensure the smooth operation of IT systems, while tracking requests and their resolutions. Initially this position will be heavily involved in migration from the previous systems to Essity’s business, IT and manufacturing ecosystem. This is an excellent opportunity for professional development within the Global Supply Chain Onsite IT! 

The ideal candidate will live in the Dover, Delaware area.  

We’relooking for people who embody our values,aren’tafraid to challenge, innovate, experiment, and move at a fast pace.We’realways looking for ways to improve our products and ourselves. If this is you,we’dlove to talk. 

What You Will Do

• Being specialist or expert in relevant IT areas and identifying improvement possibilities and taking initiatives to drive changes in relation to service levels in their areas of expertise
• Support managing local servers and networks in collaboration with global IT teams. Processing and taking ownership of tickets from customers.
• Monitor onsite systems to ensure optimal operation, address any occurring performance issues and prevents issues by working proactively
• Manage the installation and replacement of end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools) as required.
• Administration of IT assets (hard- and software) and facilitate training and education for users in relation to the supported services and solutions
• Ensuring (internal and external) that audit requirements are fulfilled
• Understands how IT solutions are supporting business critical processes for each location supported
• Independently diagnose and troubleshoot technical issues efficiently, ensuring minimal disruption to operations.
• Ensure documentation of processes, issues, resolutions, and system configurations accurately and in the standard agreed IT tools.
• Follow IT security protocols, company IT compliance standards and IT operational processes (i.e. Incidents reporting, time reporting).
• Participate in On-Call rotation for 24/7 support where required
• Ability to lift to 50 pounds
• Travel: Ability to travel between local support sites and support remotely at other locations, if necessary.

Who You Are

• 3-5 years of relevant work experience
• Experience delivering IT Support & Solutions to Supply Chain locations or relevant similar experience
• Bachelor degree or equivalent certifications/experience in relevant field
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with stakeholders,  employees and coworkers
• Organization skills to help maintain work space efficiency
• Willingness to lead and work with project teams
• Knowledge or experience of commonly used Essity software, hardware and applications. (Office and relevant factory systems)
• Proven experience with IT Service Management tools and ticketing systems.
• Experience in managing IT assets, including hardware and software inventory, licensing, and maintenance tracking.
• Very good understanding of IT security principles, including firewalls, antivirus software, encryption, and secure password management.
• Familiarity with cloud platforms and collaboration tools.

What We Can Offer You

At Essity, we believe every career is as unique as the individual andempoweremployees to reach their full potential in a winning culture motivated by a powerful purpose.

Compensation and Benefits: 

Expected Compensation

Competitiveannual salary +annual incentive bonus+ benefits

Pay offered may vary depending on multiple individualizedfactorssuch asknowledge, skills, and experience. 

Along with competitive payyouwill beeligible for the following benefits:

• United HealthcarePPO/ EyeMed Vision Insurance / Delta Dental Insurance

• Wellness program provided through Rally 

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• 401(k) with employer match andannual employer base contribution

• Company paid Basic Life, AD&D, short-term and long-term disability insurance

• PTO offering withPaid Holidays

• Scholarship program for children of Essity employees.