Client Success Director

Job Title: Client Success Director, Adobe

Compensation: $115,000 to $135,000

Location:Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

Adswerve is seeking a commercially driven Client Success Director to lead strategic growth for key Adobe accounts. The Client Success Director is the primary architect of the client relationship. In this role, you are responsible for the commercial health, long-term retention, and organic growth of valuable Adobe enterprise accounts.

We are seeking a highly organized, client-centric leader who can translate complex technical wins into impactful business results. You will act as the strategic client partner, crafting compelling narratives for the C-suite, supporting high-stakes negotiations, and ensuring – through our platforms and solutions – that we are viewed as an indispensable business partner rather than a line-item vendor.

Responsibilities:

Strategic Account Growth & Commercial Leadership

• Commercial Growth Strategy: Identify and bridge the gap between a client’s current state and their "North Star" goals, creating a natural path for upsell and cross-sell of the Adobe stack.
• Strategic Roadmap Governance: Partner with the Product and/or Transformation Leads to deliver high-level strategic workshops that align the client’s business transformation goals with Adobe’s product evolution & Adswerve’s Digital Experience solutions.
• Narrative Excellence: Elevate the Adswerve Story by moving beyond metrics. In partnership with the Product & Transformation Leads, you will lead the creation of client roadmaps, business reviews, and pitch decks, ensuring each narrative is curated to demonstrate value tied to business objectives, turning technical milestones into financial outcomes.
• Deal Architect & Closer: Close on high-stakes renewals and upsells. You will lead complex pricing negotiations to ensure both profitability and long-term mutual value.
• Portfolio Intelligence & Executive Reporting: Act as the primary source of truth for Adswerve leadership regarding your book of business. You aggregate updates and provide high-level strategic insights on revenue trends, churn risks, and expansion velocity, enabling informed board-level and executive decision-making.

Client Partnership & Consulting Strategy

• Executive Relationship Architecture: Build and maintain resilient relationships with senior client stakeholders (including VP/C-Level); Map complex enterprise organizations to find new budget owners and stakeholders across different business units.
• Integrated Solutions Consulting: Speak confidently to Adswerve’s Analytics & Personalization solutions, and be able identify potential opportunities for Cloud & Programmatic Media as well, bringing in SMEs to further those conversations. Guide clients on the 'People and Process' shifts required to maximize their Adobe investment.
• Orchestration: Act as the "General Manager" of the account, coordinating between Sales, Product, and Engineering teams to ensure a unified front to the customer when challenges, roadblocks, or opportunities arise.
• Strategic Partner Liaison: Manage high-level relationships with key partners (such as Adobe), advocating for your clients to unlock beta opportunities and advanced support, and collaborating to drive “create” and “co sell” opportunities for Adswerve.

Experience:

• 8+ years of experience in Enterprise Account Management, Management Consulting, or Strategic Sales within the SaaS ecosystem.
• Bachelor’s degree in Marketing, Business, Advertising, or equivalent professional experience is preferred.
• Proven history of hitting or exceeding growth and retention targets on a personal book of business.
• A strong conceptual understanding of the Adobe Experience Platform (Customer Journey Analytics, RT-CDP, Adobe Journey Optimizer) ecosystem and how it integrates into the broader MarTech/AdTech landscape.
• Experience selling or consulting on Programmatic/Media (DV360, TTD, SA360, Amazon, Social) and/or Data Science/Cloud (MMM, Propensity modeling, etc.) is a bonus.
• Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling).
• Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences.
• Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation, first-party data strategies).

This position pays a base salary of $115,000 to $135,000 per year. This position is eligible for a semi-annual individual bonus based on performance. Wage differential is based on training and experience.

Our team of 250+ employees is spread out across 26 states and six countries. We keep everyone connected remotely with a team-oriented culture where everyone contributes and feels valued for their skills and unique perspectives.

If you want to work alongside the best and brightest analytics minds, we’d love to hear from you. You can get hands-on with the latest ad tech, work with exciting clients and pave the way for new industry processes and advancements. All while working for a company that prioritizes your work-life balance. Plus, we offer full-time Adswerve employees benefits you’ll love:

• Semi-annual bonus potential
• Medical, dental and vision available for employees
• Paid time off including vacation, sick leave & company holidays
• Paid volunteer time
• Flexible working hours
• Summer Fridays
• “Work From Home Light” days between Christmas and New Year’s Day
• 401(k) Plan with 5% company match and no vesting period
• Employer Paid Parental Leave
• Health-care Spending Accounts
• Dependent-care Spending Accounts
• Employer Paid Basic Life Insurance
• Voluntary Life Insurance (Employee/Spouse/Child)
• Employer Paid Short & Long Term Disability
• Employee Assistance Program (EAP)
• Continuing Education Reimbursement
• Employee Referral Bonus Program
• Monthly Remote Work Stipend
• New Hire Office Equipment Reimbursement

Adswerve is an Equal Opportunity and E-Verify Employer. All qualified applicants will receive consideration without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, physical or mental disability, medical condition, gender identity, gender expression, results of genetic testing, service in the military, or on any other basis that would be in violation of any applicable federal, state, or local law. Adswerve will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

If you require assistance with your application, please reach out to [email protected]

Screening of Applications Begins: Immediately and will continue until the position is filled. For best consideration, please apply by 4/20/2026.

Recruitment Agencies: We are not utilizing external 3rd party recruitment agencies for this search. Should those needs change, we will seek your assistance directly.