Full-Time

Junior Helpdesk Technician

SMX

SMX

1,001-5,000 employees

Global provider of cloud solutions and advanced engineering.

Consulting
Aerospace

Junior

Camarillo, CA, USA

Required Skills
Customer Service
Requirements
  • US citizenship
  • Secret security clearance
  • Proficiency with Windows Operating Systems
  • Proficiency with Microsoft Office
  • Strong customer service skills
Responsibilities
  • Provides first level technical support for personnel with NMCI assets and peripherals
  • Generates, monitors, and tracks Move-Add-Change (MAC) requests
  • Addresses, escalates, and tracks local technical issues
  • Facilitates collection of functional requirements from staff and end-users
  • Identifies and documents the current functional requirements of NAWCWD applications
  • Follows Configuration Management (CM) processes and utilization of tools
  • Submits Account buildouts for customers

Company Stage

N/A

Total Funding

N/A

Headquarters

Hollywood, Maryland

Founded

1995

Growth & Insights
Headcount

6 month growth

3%

1 year growth

8%

2 year growth

19%