Full-Time

Junior Helpdesk Technician

Confirmed live in the last 24 hours

SMX

1,001-5,000 employees

Commercial ISR platform focusing on advanced technology

Consulting

Aerospace

Junior

Camarillo, CA, USA

Required Skills

Customer Service

Requirements

Required clearance: Secret or the ability to obtain
Proficient with Windows Operating Systems
Proficient with Microsoft Office
Strong customer service skills

Responsibilities

Provides first level technical support for personnel in various locations who have NMCI assets and peripherals
Generates, monitors, and tracks Move-Add-Change (MAC) requests for funded services
Addresses, escalates and/or tracks local technical issues and remediation
Facilitates collection of functional requirements from staff and end-users
Identifies and documents the current functional requirements of NAWCWD applications
Follows Configuration Management (CM) processes and utilization of tools identified
Submits Account buildouts for customers

SMX is seeking a highly motivated Helpdesk Technician with demonstrated proficiency in customer service and support.

This position requires the ability to obtain a DoD secret security clearance which requires US citizenship for work on a DoD contract.

Essential Duties & Responsibilities

Provides first level technical support for personnel in various locations who have NMCI assets and peripherals
Generates, monitors, and tracks Move-Add-Change (MAC) requests for funded services
Addresses, escalates and/or tracks local technical issues and remediation
Facilitates collection of functional requirements from staff and end-users
Identifies and documents the current functional requirements of NAWCWD applications
Follows Configuration Management (CM) processes and utilization of tools identified
Submits Account buildouts for customers

Required Skill & Experience

Required clearance: Secret or the ability to obtain
Proficient with Windows Operating Systems
Proficient with Microsoft Office
Strong customer service skills

Desired Skills & Experience

Proficient user of NET and HPSM
Knowledge of NMCI, Field Services, and STRAN processes and procedures 
General IT certifications
IT college credits

#LI-KK1 #CJPOST

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.

Selected applicant will be subject to a background investigation.

SMX

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SMX specializes in a commercial ISR platform that integrates traditional and non-traditional ISR, leveraging advanced technology, security, compliance, and scalability as standard. The platform focuses on accelerating insights, automation, and mission enablement for better outcomes, value, and agility.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Hollywood, Maryland

Founded

1995

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↑ 6%

2 year growth

↑ 19%