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Product Support Analyst/Application Support
Posted on 11/15/2021
Minneapolis, MN, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
Business Analytics
  • Excel expertise
  • Solid skills and experience working with a multifaceted financial modeling tool such as IBM Cognos Planning, TM1, Hyperion or SAP BPC preferred
  • 4-year degree in Finance, Accounting or MIS or equivalent
  • Strong analytical and problem-solving skillset
  • A passion for business analytics, modeling, and planning
  • Aptitude for quickly ramping up on new technology
  • Superb communication and customer service skills
  • The desire to work with a truly multifaceted and exciting team
  • Answer customer support requests and advance them as needed
  • Collaborate with other groups within Anaplan to find resolutions to support issues
  • Work on a rotating after-hours and weekend schedules to support enterprise customers
  • Work on a 10-hour day x 4 days a week schedule (1 am - 11 am shift)
  • Assist with reporting on customer support statistics
  • Build product documentation to be included in Anaplan's Online Community

1,001-5,000 employees

Connected planning platform
Company Overview
Anaplan is transforming how enterprises across industries see, plan, and drive business performance. Anaplan customers gain digital-led agility to rapidly pivot strategies, redeploy resources, and optimize plans for growth, efficiency, demand, and profitability. Anaplan's mission is to equip teams to overcome obstacles and seize opportunities ahead of competitors.
  • Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time
  • Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k
  • Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work
Company Values
  • Open
  • Authentic
  • Inclusive
  • Collaborative
  • Creative
  • Tenacious
  • Start with Our Customers
  • Think Big and Act Bold
  • Win with Speed and Innovation
  • Act Like Owners