Bilingual Admissions Coordinator
Confirmed live in the last 24 hours
Charlie Health

501-1,000 employees

Personalized mental health treatment for teens, young adults & families.
Company Overview
Charlie Health provides virtual high-acuity mental healthcare for teens and young adults (11-30). Our virtual Intensive Outpatient Program (IOP) combines supported groups, individual therapy, and family therapy into evidence-based, comprehensive, and personalized treatment plans.
Remote in USA
Experience Level
Desired Skills
Mergers & Acquisitions (M&A)
Finance & Banking
  • Must be fluent in English and Spanish, with additional languages preferred
  • Bachelor's degree in health sciences, business administration, communications or relevant field
  • Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
  • 1-2+ years of Salesforce experience required
  • 1-2+ years of experience using contact center technology
  • Upholds Charlie Health's Mission, Vision, and Values
  • Experience working with young adults and adolescents
  • Familiarity with outpatient mental health settings and services
  • Strong ability to multitask and work in a fast-paced environment
  • Demonstrates a high level of emotional intelligence
  • Knowledge of HIPAA policies and procedures
  • Proficient with Microsoft Office and Google Suite
  • Champions each individual client's Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health's program
  • Maintains a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families
  • Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
  • Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
  • Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care
  • Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
  • Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes
  • Maintains relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries
  • Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral