Full-Time

Customer Support Engineer

Confirmed live in the last 24 hours

KLA

KLA

5,001-10,000 employees

Provides process control and yield management solutions

Industrial & Manufacturing
Energy

Compensation Overview

$28.03 - $47.65Hourly

+ Performance Incentive Programs

Entry

Milpitas, CA, USA

Must be able to travel more than 50% to support the customer base.

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Bachelor's Level Degree and 0 years related work experience in Electronics or Engineering (or equivalent work experience).
  • Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.
  • Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
  • Must have working knowledge of MS DOS, Windows software as well as MS Office products.
  • Excellent communication and customer interfacing skills.
  • Good organizational skills.
  • An adaptable approach to working hours, locations and conditions.
  • A flexible approach to work responsibilities, enabling both independent and team working.
  • Ability to work alone or unsupervised for extended period, often in difficult conditions.
  • A systematic and logical approach to problem solving.
Responsibilities
  • To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
  • To generate a close working relationship with the customers to enable the company to sell its product portfolio.
  • Provision of feedback enabling the pro-active identification of product and business process improvements.
  • Timely completion of all field reports.
  • Other duties as required.

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection in semiconductor manufacturing. The company's goal is to improve manufacturing processes while committing to sustainability, with a target of using 100% renewable electricity in its operations by 2030.

Company Stage

IPO

Total Funding

N/A

Headquarters

Milpitas, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • KLA's consistent financial performance, including strong revenue and cash flow, indicates robust financial health and stability.
  • The company's validated science-based targets for GHG emissions reduction highlight its leadership in sustainability, potentially attracting environmentally-conscious talent and investors.
  • Regular cash dividends reflect a commitment to returning value to shareholders, which can be appealing to employees holding stock options.

What critics are saying

  • The semiconductor industry is highly competitive and cyclical, which can lead to periods of volatility and uncertainty for employees.
  • Achieving ambitious sustainability goals, such as 100% renewable electricity by 2030, may present operational and logistical challenges.

What makes KLA unique

  • KLA's focus on advanced process control and process-enabling solutions for the semiconductor industry sets it apart from competitors who may not specialize as deeply in this niche.
  • The company's commitment to reducing GHG emissions and achieving 100% renewable electricity by 2030 demonstrates a strong focus on sustainability, which is increasingly important in the tech industry.
  • KLA's extensive collaboration with leading customers and its expert teams of physicists, engineers, and data scientists provide a unique competitive edge in innovation and problem-solving.

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