Listing Manager
Confirmed live in the last 24 hours

501-1,000 employees

Online platform for buying and selling residential real estate
Company Overview
Orchard wants to reinvent the way people buy and sell their homes.
Austin, TX, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • At least 1 year of Sales or Brokerage management experience
  • An active Texas Real Estate license
  • Strong communication skills - both written and oral - and a sincere passion for helping others
  • A servant leader mindset with a focus on coaching and development of your sales team
  • Comfortable with ambiguity and change, and adaptable
  • A drive for metrics based results balanced with strong cross functional partnership skills and humility
  • Strong customer focus
  • A team player with the ability to take responsibility to personally drive execution and follow through
  • G-suite, MLS, and Salesforce knowledge and experience is helpful
  • Lead two of our frontline teams in the Austin market: our Listing and Cash Offer teams who help our customers successfully sell their home in order to accomplish their real estate goals
  • Oversee and manage the daily workflow of the team, including resolution of customer-facing issues and escalations where necessary
  • Drive consistent KPIs, metrics, and SLAs across the team
  • Provide top level thought partnership and support to internal and external stakeholders through well-defined processes and excellent customer service
  • Upwardly communicate trends and opportunities to Orchard leadership to win additional business for Orchard
  • Deliver effective feedback to your direct reports via call breakdowns, 1x1s, and trainings to improve their ability to convert