Field Service Engineer

Summary:

The role is a high quality, conscientious Technical Services Engineer complimenting the Technical Team, and helping develop the rapidly expanding Service Department.  The candidate is required to be flexible and meticulous in approach to service and needs an in depth understanding of the service sector. 

Essential Functions: 

Be a team player, possess the ability to work under pressure to meet demanding yet specialised multi-discipline targets, have advanced problem solving skills covering the multiple vendors we use on our equipment with knowledge of their setup and operation specific to their application in the MTS products.

• Technical Support - remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes;
• Field Service - visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment and installation of upgrades;
• Cassette Lab - providing a fast yet high quality turnaround for OnDemand customers new cassette and recalibration needs via the local cassette lab;
• Spare Parts Management - the appropriate maintenance of in-country spare parts.  Including but limited to restocking from after parts are used, stocking an appropriate level of spare parts for the machine installed base, stock taking as required by finance;
• Refurbishment – supporting sub assembly refurbishment to improve service costs and PM outcomes.

Required Knowledge and Skills:

The Responsibilities of the role are highly specialised to support our equipment yet extremely wide ranging and include many disciplines (listed below) and require a unique individual with specialised skill set and the successful candidate will have the following skills:

• Electrical/Electronic - experience with industrial and domestic wiring practice, ability to follow electrical and electronic schematics from multiple vendors in high and low voltage methodologies, fault finding down to component level.
• Mechanical - ability to follow and understand mechanical drawings, where appropriate make suggestions for improvements/enhancements, use of hand tools and moving equipment for installation of large yet delicate machinery.
• Computer & IT Skills – comprehensive understanding of all core Microsoft Products, Understanding of databases, knowledge of PC hardware architecture and component installation/replacement, networking installation and configuration, configuration of systems for remote support
• Field Service Processes - stock control, procurement of auxiliary equipment, technical report writing, understanding and application of relevant quality procedures
• Health & Safety - carry out risk assessments, identify health and safety issues with the ability to propose solutions, understanding and respect for current legislations
• Relevant higher level qualification in Electronic/Electrical Engineering or equivalent experience.
• Prior relevant Field Service experience

Work Conditions:

• Working time – Monday to Friday. Exceptional weekend working.
• This position requires the ability to lift and carry assemblies weighing up to 25kg, frequently, and occasionally lift heavier objects with assistance.