Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We are currently recruiting top talent for our PST & MST time zones for Medicare Retiree Solution Customer Service Centers.

• Training: 9 weeks, btw the hours of 9:30am-6pmPST
• Shift hours M-F 9:30am -6pm in their local time zone, for 1 year post training.
• If you move out of your time zone, you will need to work the PST call center schedule.
• All moves need a 30-day notice.
• $17.50 per hour non-negotiable.

Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.

Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
- Utilizes compliant documentation standards
- Provides empathetic and member centric service
- Exceeding our member’s expectations is our standard
- Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Required Qualifications

Demonstrated ability to be empathetic and compassionate
Ability to apply patience
Adaptability
Basic computer, typing and telephony skills
Or, equivalent military experience.

Preferred Qualifications

Customer Service experiences preferred.

Education

School diploma, G.E.D. or equivalent experience

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/21/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.