Full-Time

Linkedin LTS Support Consultant 1

Posted on 5/8/2024

LinkedIn

LinkedIn

10,001+ employees

Professional networking and career development platform

Consumer Software
Enterprise Software

Mid

Omaha, NE, USA

Required Skills
Communications
Management
PowerPoint/Keynote/Slides
Requirements
  • 2+ years of experience in customer support, account management supporting a product/solution, IT helpdesk, or related field
  • Experience in account management, recruiting, or customer support related role
  • Possess the organizational agility needed to flex between multiple programs and systems
  • Experience in technical and product support/troubleshooting
  • Experience analyzing data, trends and client information to identify product or service growth opportunities
  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
  • Excellent communication skills
Responsibilities
  • Provide an exceptional customer and member experience via live chat, email, and phone
  • Analyze and understand clients and their issue, answering all product inquiries and questions to provide efficient and effective troubleshooting solutions
  • Work within a queue-support model with specific daily targets on the number of contacts completed
  • Develop and maintain an exceptional understanding of the LinkedIn Business Solutions products/features through ongoing training
  • Analyze and understand client and member needs, answering all product inquiries and questions
  • Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
  • Document all communication with users and accounts accurately and in a timely manner via system tools
  • Ensure that all issues are escalated appropriately to the correct internal departments and management
  • Understand, embody and execute LinkedIn’s culture and core values

LinkedIn operates as a comprehensive professional networking platform, designed to facilitate career development and professional connectivity. It allows users to create and share their professional profiles, which include details like work experience, education, skills, and achievements. LinkedIn serves as a dynamic space for job seekers to find job listings, for recruiters to discover potential candidates, and for professionals to engage in networking opportunities. The platform also features tools for businesses to post jobs, promote their brand, and share industry insights. Through LinkedIn, individuals can connect with colleagues, peers, and industry leaders, participate in professional groups, and access a wealth of content related to career advancement and professional growth.

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2002