INACTIVE
Full-Time
Scheduler-Intermediate
Palliative MCC
Posted on 10/20/2025
Deadline 11/1/25
UTHealth Houston
No salary listed
San Antonio, TX, USA
In Person
Category
 Administrative & Executive Assistance (2) |
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Requirements
- Proficient computer skills using Microsoft Office and database programs
- Excellent verbal, written and interpersonal communication skills
- Ability to prioritize messages based on urgency
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way
- Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner
Responsibilities
- Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services
- Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary
- Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency
- Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients
- Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed
- Performs all other duties as assigned
INACTIVE