Desktop Support Specialist

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers for the 6th consecutive year and the 2022 Career Directory Canada’s Best Employers for Recent Graduates for the 5th consecutive year.
 

Responsibilities:

• Ensure key IT systems, hardware, services and processes are available
• Proactively evaluate and monitor performance of key systems and processes to ensure continued business operations
• Some desktop and network support for the local office users and visitors
• Physical installation and maintenance of server and storage hardware
• Coordinate and communicate with leadership on proposed or implemented resolutions and changes
• Meet organizational SLA metrics
• Work with the global team as well as local stakeholders in the implementation and testing of new technologies and/or initiatives
• Work directly with local Lumentum team on resolving time sensitive issues
• Collaborate with other IT and business teams on projects.

Technical Skills:

• Advanced Windows Desktop expertise is a must
• Some experience in support Windows Server (2008R2, 2012R2) environments is a must
• Some experience in supporting server environments and infrastructure is required
• Some experience in supporting Linux (RedHat/CentOS) environments is preferred
• Some background in understanding and supporting hypervisor technologies is a must (VMware)
• Knowledge of infrastructure (SMTP, FTP, SFTP, ssh, DNS, DHCP) services is preferred
• Experience in automation of manual tasks is preferred
• Backup and restore technologies and practices is preferred
• Cloud technology (Amazon, Google, Azure) is a plus
• Web server experience (Apache, IIS) is a plus
• Working knowledge of Virtualization (VMware) is a plus
• Enterprise Networking knowledge is a plus.

Soft Skills:

• Strong language command of English is a must
• Excellent oral/written abilities
• Mentally flexible, agile and adaptable to rapid changes
• Outstanding customer service and positive attitude
• Analytical, troubleshooting and problem-solving skills
• Strong team player with good interpersonal skills
• Independent thinker with a strong desire to learn new technologies, processes and take on new challenges
• Driven to solving issues at the root level.
• Ability to work on call rotation - nights / weekends on call support

Education and Experience:

• 2+ years of professional IT Experience
• Bachelor’s Degree in Computer Science, Engineering or a related discipline
• Computer Systems Technician Diploma