PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

Your responsibility will involve:

• Understand — Working with the team, customers, and stakeholders to explore and identify the problem space, including its constraints, opportunities, and contexts.Clearly define and communicate the problems to be solved and desired outcomes to reach.
• Facilitate — Facilitating design thinking from the team and stakeholders. Facilitating product vision and discovery by researching, conceiving, wireframing, and prototyping user experiences.
• Implement — Translating and refining ideas, feedback, and complex product requirements into effective product solutions. Designing user flows and product interfaces that are simple, effective, and delightful.
• Measure — Helping to identify why specific initiatives are being prioritized and measuring their outcomes. Subjecting solutions to early and consistent review and testing. Taking a data-informed approach to your product design decisions.

What you’ll come with:

• SaaS product design experience – You have a healthy command of the Product Design discipline, from discovery to execution to validation to measurement, and have applied your craft for 2+ years on SaaS products.
• User research - You have been running both qualitative and quantitative research projects to understand past problem spaces.
• Broad expertise - A strong command of interaction design, visual design and information architecture with a mind for simplicity.
• Solid communication – Your ability to think and communicate clearly is the root of all else: understanding people, working effectively in teams and being able to create impactful work

We’d love it if you’d come with:

• Simplify complexity - You have experience designing web solutions for complex systems
• AI experience - You have worked on AI/ML products and understand their constraints

Employee Benefits:

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status