Key Employee Supervisor

Job Description

Under the direction of the General Manager, the Event Supervisor assists in the managing, preparation and set up of the venue as well as execute the event. Event Supervisors support the managers and help to oversee the floor during an event, in addition to helping deliver food & beverage to guests and maintaining the cleanliness of the space. They monitor food and quality presentation and possess a strong knowledge of event menu items to answer questions and make recommendations when required. The Event Supervisor position is a leadership in training position, where the incumbent would learn how to be an event manager but still be able to work serving/bartender shifts when not needed for managing shifts.

The Day to Day:

• Communicates the vision to all team members and leads by example.  Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future
• Support the management team in overall event management
• Leading a team of servers and bartenders during an event, responding to all concerns and needs as required
• Builds and maintains relationships with guests, team members and senior management alike
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine
• Uses conflict/resolution and problem solving skills
• Assist in the preparation, setup and maintenance of event spaces
• Possess a strong knowledge of event menu items
• Follows bar, beverage and wine control procedures exactly
• Respond promptly to guest requests in a timely, professional and efficient manner
• Deliver food & beverage to the appropriate tables as directed by the Management team
• Clear plates, cutlery and glasses from the tables and return them to the dish area
• Monitor food quality and presentation standards
• Regularly monitors and achieves the O&B points of technical service and points of details
• Adhere to all O&B health and safety standards
• Additional duties as assigned or required

Qualifications

• Minimum 1 year serving experience (preferred)
• Knowledge of service standards
• Strong leadership and management skills
• Smart Serve Certification a requirement
• High attention to detail
• Team Player
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills and the ability to multi-task
• Strong oral and written communication skills
• Ability to maintain a level of professional urgency and momentum
• Available to work evenings, nights and weekends