Facebook pixel

Merchandising Associate
Posted on 12/9/2022
Oakland, CA, USA
Experience Level
Desired Skills
Customer Service
  • High School Diploma or equivalent required
  • Valid Driver's License in applicable state (or ability to obtain upon relocation) and a good driving record
  • Excellent Customer Service skills, good communication skills, and works well within a culture of continuous improvement
  • The ability to think quickly, manage multiple tasks simultaneously and problem-solve in real time
  • Positive teamwork and conflict resolution skills with a willingness to try new things and take constructive criticism/feedback
  • Proficiency in basic computer skills
  • Strong interest in the automotive industry
  • Lot Maintenance: Areas of the lot are designated and maintained at all times in a compliant, clean and presentable manner
  • Perform daily key and vehicle scanning and security, as well as audits, and reconciling all issues immediately
  • Manage customer facing vehicle acquisitions and seller appointments, both in-person and over the phone, by email and text
  • Stage delivery appointments prior to customer arrival or prior to delivery pick-up, as well as On Site Transportation movement such as releasing vehicles to drivers, and ordering vehicle transportation
  • Photos vehicles for upload to our website for on-line vehicle sales
  • Wholesale vehicle management including vehicle inspections for potential customers, and regular follow up of aged, missing title, and unsellable inventory with recommendations for resolution
  • Vehicle marketing material quality is uniform and meets all necessary regulations
  • Location assortment planning, to include sold vehicle analysis and suggestions for current physical inventory
  • Reporting stolen vehicles and insurance claims, following up until completion
  • Other duties as assigned by leads and managers

501-1,000 employees

Used car online marketplace
Company Overview
Shift's mission is to make buying and selling cars fun, fair, and accessible to everyone. The company is transforming the used car industry with a technology-driven, hassle-free customer experience.
  • Flexible work schedule
  • Generous parental leave
  • Remote work program
  • Health insurance benefits
  • Generous PTO
  • Company equity
Company Core Values
  • Fueled by customers
  • Ride together
  • Be the driver
  • Go the extra mile