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Customer Operations Agent - Foxbet
Posted on 6/21/2022
INACTIVE
Locations
Pennsauken Township, NJ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Marketing
Oracle
Sales
Word/Pages/Docs
Excel/Numbers/Sheets
Zendesk
Requirements
  • 1-3 years of professional experience in a customer service, customer support or sales focused position preferred
  • Availability to work flexible hours that include nights and weekends
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment
  • Ability to learn and adapt to changing software
  • A quick and creative problem-solving mind
  • Knowledge of MS Word, MS Excel preferred
  • Effective oral and written skills required
  • Ability to actively listen to what others have to say and restate information to ensure
  • Provide and document complete and accurate information concerning errors and
  • Ability to maintain professional business standards at all times
  • Knowledge and understanding of the DFS, Sportsbetting, Casino, or horse racing industry preferred
  • Experience and proficiency with help desk software (ZenDesk, LivePerson, NiceInContact, Oracle, etc.) preferred
  • Experience and proficiency with payment processors (cards, PayPal, ACH etc.)preferred
  • Experience providing technical assistance to preferred
  • Accounting or loss prevention experience preferred
Responsibilities
  • Everyone on our team has a part to play
  • Be part of a collaborative team using email, chat, and phone support to rapidly resolve issues and inquiries, exceed expectations, and deliver outstanding support to our growing community of avid sports fans
  • Think creatively and passionately about ways in which we can make every user interaction meaningful and provide the best customer experience possible
  • Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, and resolve issues
  • Help share user insights and trends to all areas of the business including product, marketing, and operations
  • Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
  • Get a chance to make sports more exciting for our quickly growing customer base
FanDuel

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company mission
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
Benefits
  • From peer-to-peer learning to industry conferences, there are a number of ways to develop your career
  • From your head to your toes we’ve got you covered with our 100% health insurance coverage
  • We keep a well-stocked supply of snacks and refreshments to keep you going throughout the day
  • Flexible hours and vacation scheduling let you work when you’re at your best
  • We provide the latest tech and equipment, you get the job done
Company Values
  • We’re not just a company, we’re a collective. And we’re not just coworkers, we’re a community.
  • We’re an all-hands-on-deck crew of dreamers, doers, thinkers, makers, builders, breakers, and rebuilders.
  • We value teamwork above all else.
  • We believe that diversity and inclusiveness are at the core of any good team.
  • Passion for building a product our customers will love, passion for being the best in our field, and passion for our own people.