Enterprise Security System Administrator

Overview

JOB TITLE: Enterprise Support System (ESS) Administrator

GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)

POSITION INFORMATION: Full-Time Position

LOCATION: FLETC Headquarters – Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. 

POSITION TIMING: Contingent on Contract Award

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.  We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Program Overview:

The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers—as well as international partners—who enforce laws, treaties, and regulations in the United States and abroad.

Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC’s mission depends on secure, stable, and modern IT infrastructure.

This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT and media system performance across all FLETC locations. The Enterprise Security System (ESS) Administrator will play a critical role in maintaining the availability, performance, and security of FLETC’s ESS environment.

The Enterprise Security Systems (ESS) Administrator is responsible for the full lifecycle management, configuration, and sustainment of the security systems and related enterprise infrastructure supporting FLETC operations.

Responsibilities

RESPONSIBILITIES:

• Design, install, configure, and maintain the FLETC Enterprise Security Systems (ESS) environment, ensuring system availability, security, and performance across all training sites.

• Administer and manage physical access control systems, security-related databases, and supporting servers and network infrastructure.

• Implement and maintain cybersecurity and access control measures in accordance with DHS and FLETC standards.

• Coordinate with CSO and CIO stakeholders to support secure facilities and shared system operations.

• Perform regular system patching, updates, and capacity planning to ensure long-term scalability and system health.

• Monitor system performance and proactively identify, diagnose, and resolve issues impacting security systems or end users.

• Develop and maintain detailed documentation, including system configurations, architecture diagrams, and standard operating procedures.

• Support system integration efforts between security platforms and broader enterprise IT environments.

• Participate in audits, compliance reviews, and incident response activities as required.

• Provide advanced troubleshooting and root cause analysis for system and infrastructure issues affecting mission-critical security operations.

Qualifications

REQUIRED:

• Demonstrated experience administering and maintaining enterprise-level security systems, including physical access control, surveillance, and visitor management technologies.

• Expertise in server, database, and infrastructure management within a secure enterprise environment.

• Strong understanding of system security principles, access control, and vulnerability management.

• Proficiency in system monitoring, performance tuning, and issue resolution across hardware, software, and network layers.

• Experience developing and maintaining detailed system documentation and operational procedures.

• Ability to work both independently and collaboratively within cross-functional teams (Security, IT Operations, and Engineering).

• Ability to obtain and maintain a Public Trust security clearance.

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DESIRED:

• Experience supporting Enterprise Security Systems or comparable large-scale physical security environments.

• Familiarity with Windows Server, SQL Server, and enterprise infrastructure solutions.

• Experience with system backups, disaster recovery, and high-availability configurations.

• ITIL certification or experience operating within an IT service management framework.

• Knowledge of DHS or federal IT compliance standards (FISMA, NIST, etc.).

• Strong communication, documentation, and customer service skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.