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Dispatcher, Centralized Support
Posted on 6/3/2022
INACTIVE
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • 2+ years in a customer service role
  • 2+ years practical experience in maintenance or logistics
  • Knowledge with DOT regulations and compliance
  • High School Diploma or equivalent
  • Must be able to read, write, speak and understand English
  • Bachelor's degree preferred
  • Ability to work a flexible work schedule
  • Sees the big picture' with the ability to get it done (task oriented)
  • High energy and the ability to multitask and prioritize effectively
  • Strong interpersonal skills creating the ability to influence Operating units across the Carvana Network
Responsibilities
  • Vehicle breakdown assistance by diagnosing equipment based on information received by the driver on the phone
  • Locating the closest and most cost effective repair facility or tow company to ensure the driver is able to get back on the road with minimal customer impact
  • Relationship building with drivers, inspection centers, hubs, tow companies and repair facilities
  • Analyzing estimates and negotiating best prices
  • Completing data entry for breakdowns, ensuring continuous updates for accuracy
  • Communicating and coordinating with Centralized Planning analysts to mitigate impacts to customers
  • Proper documentation in our ticketing system defining what actions were taken during your call with the driver
  • If needed, ensuring that management and local operations are kept in the loop with driver down/delayed arrivals
  • Monitoring all drivers on the road through wellness checks, traffic monitoring, weather monitoring, application compliance (Quintiq and KeepTruckin'), departure/arrival times to origin/destinations
  • Determining and managing the response needed for all dispatching situations
  • Other related duties as assigned
Carvana
Carvana is a leading e-commerce platform for buying and selling used cars.
Company mission
Carvana is a leading e-commerce platform for buying and selling used cars.