Product Manager

Getty is committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

Job Summary

At Getty Digital, we're re-imagining how we can use data, software, and systems to provide a deeply linked and consistent experience for staff, scholars, researchers, and enthusiasts as they explore the rich and complex information held across the organization.   

As part of the Enterprise Applications team within Getty Digital, the Product Manager for Security and Visitor Services supports these efforts by ensuring that business applications deliver and support a secure, innovative and resilient campus and by driving an innovative technology roadmap in collaboration with and aligned with business goals. Building on their knowledge of the physical security space, the Product Manager uses expert business analysis, project management, technical knowledge, IT service management and knowledge of emerging IT best practices and procedures to resolve complex and unique issues, lead initiatives,  and collaborate with peers to strengthen and mature the physical security infrastructure of the campus. 

As a liaison between Getty Digital and the Security and Visitor Services team, the Product Manager must excel at written and oral communication for a variety of audiences and be conversant in both technical analysis as well as business goals.

Getty is dedicated to furthering the study of the history of art, advancing conservation practice, and promoting public knowledge and appreciation of art. Our dynamic and beautiful campus is filled with art, archives and special collections, and a world-class research library. We offer four weeks of accrued vacation a year, every other Friday off, and excellent benefits. Learn more about our benefits.

This position is a hybrid work environment opportunity; this is not a permanent remote assignment. The successful candidate must be a California resident when employment begins, reside within a commutable distance of Getty, and must work at least two days per week on Getty’s campus.

Candidates must submit a resume and cover letter in a combined PDF file to be considered for this position. Please make sure to fully complete the online application in addition to submitting a resume and cover letter. 

Major Job Responsibilities

• Acts as a product manager and business analyst, ensuring that Getty’s technology supports and enables business goals.
• Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, technology capabilities, processes, systems and industry standards to meet end-user service needs.
• Assesses vendor and solution marketplace. Leads evaluation of product and vendor selection for moderately to complex software applications or services.
• Performs the full range of project management duties including initiating, planning, executing, monitoring and controlling, and closing. Tracks, coordinates, plans, prioritizes, and reports on technical work across multiple teams and organizations.
• Able to drive consensus across multiple teams and stakeholders, work collaboratively and with a high degree of autonomy.
• Develop and implement change management strategies and communication in coordination with the Change Management team  to ensure project success.
• Applies extensive IT service management practices to design details of services, systems and or products
• Proactively manages vendor relationships, understands vendor roadmaps, and industry trends and escalates issues to vendors or external consultants.
• Provides level 3 support on specific Getty-wide products and tools, uses technical and domain expertise to troubleshoot issues and coordinate issue resolution within Getty Digital.
• Frequently consults with senior management on long-range organizational planning and/or concerning new or projected areas of technological research and advancements.
• Collaborates with peer network, networks with peers at other institutions and represents Getty in professional organizations.

Qualifications

• Bachelor's degree in a related field or a combination of education and relevant experience
• Master's or advanced degree in domain specific area preferred (e.g. Computer Science, Data Science, IT or MIS)
• 5-8 years experience with IT systems

Knowledge, Skills and Abilities

• Advanced knowledge of application support for physical access security, including but not limited to intrusion detection, CCTV, radio, inventory management, credential and key management, alarm monitoring, and parking systems. Additionally, an understanding of network and server requirements for such systems.

• Performs highly complex analysis of business and user needs, documents requirements and identifies opportunities for process improvement. Sets the technical requirements for complex specifications.

• Advanced knowledge of business processes and procedures.

• Knowledge relating to the design of processes and software across the organization. Advanced skills and methodologies associated with process and software design, modification and implementation.

• Mentors experienced Business Systems Analysts and may lead a team of business analyst professionals and others.

• Initiates, facilitates, oversees, implements and documents systems and process change. 

• Provides advanced support and training on new applications.

• Can demonstrate skills needed to develop process and system implementation plans.

• Can demonstrate experience with process analysis, systems analysis, process architectures and systems analysis methodologies and practices including traditional waterfall, Agile, Agile Scrum, UML, UML Enterprise, etc. 

• Understanding and skill in complex process and systems requirements documentation, such as Use Case modeling, User Story creations and narrative description.

• Can demonstrate ability to work with others from diverse backgrounds.

• Can demonstrate ability to communicate technical information to technical and non-technical personnel at various levels in the organization and the interpersonal skills to work with personnel and all levels of the organization.

• Self-motivated and works independently and as part of a team. Self-motivated learner able to set, communicate and meet deadlines.

• Can demonstrate problem solving skills.

Benefits and Perks

Here are just some examples that Getty offers/provides for full-time employees:

• Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
• 403(b) Employee Investment retirement plan – with up to 5% Getty Match
• Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
• Educational Assistance and professional development
• Paid Vacation, Sick and Personal Days
• 12 Paid Holidays
• Many positions have bi-weekly Off-Fridays
• On-Site Fitness Center at Getty Center
• Community service opportunities

To learn more about our comprehensive benefits and long list of perks, go to Getty HR.