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Technology Services Analyst
Special Projects
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Computer Networking
Customer Service
  • 2 years of College or equivalent in education and experience
  • High proficiency in Windows 10, macOS and Office 365
  • Experience with Active Directory
  • Experience with Microsoft Exchange
  • Experience with basic scripting
  • Knowledge computer networking protocols
  • Strong Customer Service mentality and strong multitasking ability
  • Ability to triage incoming calls
  • Positive working attitude and be a committed team player
  • Working knowledge of hardware and software installation
  • Working knowledge of mobile device platforms
  • Excellent communication skills, able to clearly communicate steps to resolve end user's issues
  • Ability to work independently, prioritize a variety of tasks, and collaborate effectively in a complex environment with multiple teams
  • Answer and assign incoming service desk requests via phone and email
  • Configuring and imaging both Apple Mac and Windows PCs
  • Diagnosing and repairing hardware faults for Apple Macs and Windows PCs
  • Responding to calls within SLAs and updating tickets for tasks completed
  • Be responsible for ad-hoc end-user support, managing priorities and communications effectively and efficiently
  • Escalating major incidents to IT management quickly and clearly
  • Upgrade, repair and replace computers and printers as needed
  • Apply and expand upon existing documentation and resources to solve problems
  • Continue to learn about MLB supported applications including new features and enhancements
  • Perform other job related duties as assigned
Major League Baseball
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Company mission
Major League Baseball is a professional baseball organization.