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Technology Services Analyst
Special Projects
Confirmed live in the last 24 hours
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Computer Networking
Customer Service
MacOS
Management
Requirements
  • 2 years of College or equivalent in education and experience
  • High proficiency in Windows 10, macOS and Office 365
  • Experience with Active Directory
  • Experience with Microsoft Exchange
  • Experience with basic scripting
  • Knowledge computer networking protocols
  • Strong Customer Service mentality and strong multitasking ability
  • Ability to triage incoming calls
  • Positive working attitude and be a committed team player
  • Working knowledge of hardware and software installation
  • Working knowledge of mobile device platforms
  • Excellent communication skills, able to clearly communicate steps to resolve end user's issues
  • Ability to work independently, prioritize a variety of tasks, and collaborate effectively in a complex environment with multiple teams
Responsibilities
  • Answer and assign incoming service desk requests via phone and email
  • Configuring and imaging both Apple Mac and Windows PCs
  • Diagnosing and repairing hardware faults for Apple Macs and Windows PCs
  • Responding to calls within SLAs and updating tickets for tasks completed
  • Be responsible for ad-hoc end-user support, managing priorities and communications effectively and efficiently
  • Escalating major incidents to IT management quickly and clearly
  • Upgrade, repair and replace computers and printers as needed
  • Apply and expand upon existing documentation and resources to solve problems
  • Continue to learn about MLB supported applications including new features and enhancements
  • Perform other job related duties as assigned
Major League Baseball
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Company mission
Major League Baseball is a professional baseball organization.