Administrative Support Clerk

Description

Are you an awesome administrative professional with a caring and calming demeanor? Would you like to work in an organization where you’re valued for your contribution and have real work-life balance? Do you have a call to serve the senior community in our region? Read on, PACE North might be just the opportunity for you!

What is PACE North? PACE stands for Program of All Inclusive Care for the Elderly. We are a new and unique option for individuals 55 and older who qualify for nursing facility level of care and wish to remain in their homes as they age. What does that mean? We care for the elderly daily both at our state-of-the-art day center on Garfield near Hammond during regular business hours and as needed in their home. Never heard of us before. That’s okay, we’re new to the region. We began serving the elderly in 2019 and our service model is so popular it’s growing quickly!

Do we have benefits? Yes! Our full-time team members enjoy regular daytime work schedules, no scheduled weekends, plentiful PTO, and paid holidays. We also have great insurance benefits with health insurance available immediately upon hire and a 401k plan with matching contributions. Our dental insurance is free for all team members with a buy-up option if you need more.

What does an Administrative Support Clerk at PACE North do? The Administrative Support Clerk plays a pivotal role in the intake process for new participants. They support the Intake and Enrollment team by fielding incoming calls, scheduling home visits and triaging referrals for initial eligibility requirements. This position involves meticulous data management, document preparation, and direct communication with potential participants and their families. The ideal candidate will have strong organizational skills, a keen attention to detail, and a commitment to providing excellent customer service. Effective teamwork and customer service orientation, combined with problem-solving abilities and proficiency in MS Office or Google Workspace, are essential.

Requirements

What qualifications should you bring to the table? We’re looking for that special person who loves serving others with a positive, professional, collaborative approach. The ideal candidate will hold a High School Diploma or equivalent, with an Associate’s degree in Healthcare Administration or a related field preferred. A valid Michigan Driver License with current auto insurance is required. We seek individuals with prior experience in healthcare or social services administrative support, and at least 1 year of experience working with frail or elderly populations. The candidate should demonstrate strong organizational skills, the ability to work independently with minimal supervision, and adaptability in managing multiple tasks. Effective teamwork and customer service orientation, combined with problem-solving abilities and proficiency in MS Office or Google Workspace, are essential!