Banquet Manager

Job Description

• Plan, coordinate, and execute banquet events and functions in accordance with client requirements and organisational standards
• Manage all aspects of event logistics, including venue setup, equipment allocation, and technical arrangements
• Supervise and direct banquet staff to ensure seamless service delivery and adherence to quality standards
• Liaise with clients to understand event objectives, preferences, and special requirements, ensuring exceptional customer satisfaction
• Collaborate with culinary and kitchen teams to coordinate menu planning, food preparation, and presentation
• Monitor and manage banquet budgets, ensuring cost-effectiveness whilst maintaining service excellence
• Oversee vendor relationships and coordinate with external suppliers for catering, décor, and entertainment services
• Conduct pre-event briefings and post-event debriefs with team members to optimise performance and identify improvement opportunities
• Ensure compliance with health, safety, and hygiene regulations throughout all banquet operations
• Handle guest concerns and resolve issues promptly and professionally to maintain the hotel's reputation
• Maintain detailed records of events, including contracts, timelines, and client feedback for future reference
• Develop and implement strategies to maximise revenue and occupancy for banquet facilities
• Train and mentor banquet staff on service protocols, product knowledge, and customer engagement techniques
• Conduct regular inspections of banquet areas, equipment, and facilities to maintain high standards of cleanliness and functionality

Qualifications

• Minimum 6-8 years of experience in banquet management, event coordination, or hospitality operations
• Proven track record of successfully planning and executing large-scale events and functions
• Strong knowledge of food and beverage operations, catering standards, and service protocols
• Excellent organisational and project management skills with the ability to manage multiple events simultaneously
• Proficiency in event management software and Microsoft Office applications
• Demonstrated ability to manage budgets and control costs effectively
• Strong leadership and team management capabilities with experience supervising diverse staff
• Exceptional communication and interpersonal skills with a customer-centric approach
• Knowledge of health, safety, and hygiene regulations relevant to food service and hospitality
• Flexibility to work evenings, weekends, and public holidays as required

Preferred Qualifications:

• Diploma or degree in Hospitality Management, Hotel Management, or Events Management
• Certification in Food Safety and Hygiene or equivalent qualification
• Experience working in a luxury hotel environment or five-star establishment
• Proficiency in multiple languages, particularly Hindi or other regional languages
• Experience with revenue management and yield optimisation strategies

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities