Salesforce System Analyst

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.

Job Summary

We are seeking a talented and experienced Salesforce System Analyst to join our team. The Salesforce System Analyst will be responsible for ensuring the smooth and effective operation of our Salesforce systems, analyzing and optimizing business processes, configuring and customizing Salesforce to meet business requirements, providing technical support and training to end-users, and collaborating with cross-functional teams to identify and solve complex business problems.

Principal Duties and Responsibilities

• Analyze and optimize business processes within Salesforce.
• Configure and customize Salesforce objects, fields, page layouts, and workflows.
• Develop and implement new features and functionalities.
• Provide technical support and training to end-users.
• Collaborate with cross-functional teams to identify and solve complex business problems.
• Stay updated on Salesforce releases and new features to ensure our system remains up to date.

Experience and Education

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience as a Salesforce System Analyst or similar role.
• In-depth knowledge of Salesforce CRM platform.

Required Skills and Abilities

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Platform App Builder) preferred but not required.

Benefits Summary

• High-quality voluntary health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave
• Corporate-sponsored programs to enhance employee physical, financial, mental, and emotional wellness
• Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.