About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
We are looking for a collaborative and experienced Team Lead, Instructional Design to join our Customer Ops Training Team. In this hybrid role (some visits to New Jersey HQ required), you will lead a small team of Instructional Designers while also contributing directly to the design and development of training content. You’ll play a key role in shaping learning experiences for our Customer Care, Risk, Fraud, and Payments teams, ensuring high-quality, scalable training solutions that support both new hires and tenured employees.
The ideal candidate will have 3+ years of experiencein instructional design, at least 2years' experience in direct people leadership, and a proven ability to manage multiple projects in a fast-paced and ever-changingenvironment. Familiarity with Articulate Storyline, Articulate Rise, and learning management systems is essential. Experience in a contact center or customer operations environment is highly desirable.
Lead, coach, and develop a team of Instructional Designers, providing guidance on best practices, project prioritization, and content development.
Collaborate with stakeholders and subject matter experts across Customer Care, Risk, Fraud, and Payments to identify training needs and develop effective learning solutions.
Work closely with the Sr. Manager of Customer Ops Training and the Manager of Customer Ops Training on overall strategy and execution of organizational priorities.
Design and develop eLearning modules, job aids, instructor-led training (ILT) materials, and other instructional content using Articulate Storyline, Articulate Rise, and Microsoft Office tools.
Oversee the implementation and maintenance of training programs within the learning management system
Ensure instructional design standards and adult learning principles are consistently applied across all training materials.
Conduct needs assessments and learning gap analyses to inform content strategy and development.
Review and provide feedback on team deliverables to ensure quality, consistency, and alignment with learning objectives. Work alongside HR Business Partners on best ways to support and mentor team members.
Monitor and evaluate training effectiveness through assessments, learner feedback, and performance metrics.
Maintain organized documentation, version control, and project tracking for all training assets.
3+ years of experience in instructional design, with a strong portfolio of learning solutions.
2+ years of experience in direct people leadership
Experience leading or mentoring other instructional designers or cross-functional project teams.
Proficiency with Articulate Storyline and Articulate Rise.
Familiarity with LearnUpon LMS or similar learning management systems (preferred).
Strong project management, communication, and stakeholder engagement skills.
Ability to balance leadership responsibilities with hands-on design work.
High attention to detail and a commitment to quality.
Previous experience in a contact center or customer operations environment is highly desirable.
Previous experience working with Global teams and peers is highly desirable
Portfolio or work samplesdemonstrating instructional design and leadership capabilities (required for interview process).
Ability to gain and maintain a Gaming License through the proper regulatory body
Compensation
The annual salary range for this position is $68,800 - $90,300. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations.Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals.So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are “all in” together.If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at [email protected].
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
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