Full-Time

Collections Specialist

Updated on 8/21/2026

QGenda

QGenda

501-1,000 employees

Unified platform for healthcare workforce management

No salary listed

No H1B Sponsorship

Atlanta, GA, USA

Hybrid

Hybrid work model indicated; specific required office days are not stated.

Bachelor's

Category
Accounting (1)
Required Skills
NetSuite
Microsoft Office
ERP
Customer Service
Oracle
Excel/Numbers/Sheets

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Requirements
  • A bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field is required.
  • Zero to two years of professional experience in finance, accounting, customer service, accounts receivable, collections, or another business-related function is required.
  • Proficiency with Microsoft Excel and Microsoft Office is required.
  • Strong analytical, organizational, and problem-solving skills are required.
  • Excellent verbal and written communication skills are required.
  • Ability to manage multiple priorities while maintaining attention to detail is required.
  • Demonstrated customer service mindset and ability to build positive business relationships is required.
  • Applicants must be authorized to work for any employer in the United States, including being located in the United States.
Responsibilities
  • Manage an assigned portfolio of customer accounts and monitor outstanding balances.
  • Contact customers by phone and email regarding overdue invoices while maintaining professional business relationships.
  • Review aging reports and prioritize collection activities to support timely payment.
  • Research billing questions, payment discrepancies, and account issues by collaborating with Billing, Accounting, Customer Success, and Sales.
  • Document collection activity and customer communications within Sage Intacct and other business systems.
  • Assist with customer account reconciliations and support broader accounts receivable activities as needed.
  • Escalate complex collection issues to senior team members or management.
  • Maintain accurate records and meet established collection performance goals.
  • Contribute ideas for improving collections processes and operational efficiency.
  • Demonstrate professionalism and empathy when working with hospitals, health systems, and other healthcare customers.
Desired Qualifications
  • Internship or professional experience supporting accounts receivable or commercial collections.
  • Experience working with Oracle, NetSuite, Sage Intacct, or another enterprise resource planning platform.
  • Experience supporting business-to-business customers in healthcare, software as a service, or another professional services environment.
  • Exposure to artificial intelligence-powered productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve communication, research, or workflow efficiency.

QGenda provides a unified workforce management platform, QGenda ProviderCloud, for healthcare organizations. It helps activate, deploy, and manage the healthcare workforce—physicians, nurses, and staff—through a subscription-based cloud platform that supports scheduling, staffing optimization, and labor-cost reduction. The system is designed to boost provider engagement and retention by streamlining workforce operations, backed by Best-in-KLAS technology and a dedicated customer experience team. QGenda differentiates itself by offering a platform built specifically for the entire healthcare team, used by 4,500+ organizations and 650,000+ providers. Its goal is to help health systems meet rising demand, reduce burnout, and address staffing shortages by making workforce management more efficient and effective.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

2006

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Simplify Jobs

Simplify's Take

What believers are saying

  • January 2026 Forrester TEI claims 430% ROI and $22.3 million labor savings.
  • July 23 2026 ShiftMed integration speeds open-shift coverage with credentialed clinicians.
  • Hearst Health ownership gives QGenda cross-sell access across a larger healthcare software portfolio.

What critics are saying

  • Workday Marketplace distribution strengthens Workday's leverage to bundle scheduling against QGenda.
  • UKG and Workday turn workforce management into table stakes, compressing QGenda's pricing power.
  • If New Innovations integration stalls, academic medical centers face churn during 2026 renewals.

What makes QGenda unique

  • July 2025 New Innovations adds residency management across onboarding, evaluations, scheduling, and reimbursement.
  • May 5 2026 Workday certification embeds QGenda inside enterprise HR, time, and payroll workflows.
  • QGenda serves 4,500 healthcare organizations and 650,000 providers across physicians, nurses, and staff.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Hybrid Work Options

Commuter Benefits

Phone/Internet Stipend

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
PR Newswire
Jul 23rd, 2026
ShiftMed partners with QGenda to automate healthcare shift management with real-time APIs

ShiftMed has partnered with QGenda to integrate workforce scheduling with on-demand shift management for healthcare organisations. The collaboration connects QGenda's scheduling platform with ShiftMed's network of credentialed clinicians through real-time APIs. Open shifts automatically flow between the two systems, allowing healthcare organisations to fill critical positions faster whilst maintaining scheduling control. The integration synchronises schedules across both platforms, reducing manual errors and administrative burden. "Healthcare organisations need labour solutions that integrate seamlessly with their existing workforce operations," said Todd Walrath, CEO of ShiftMed. The partnership aims to help health systems respond more efficiently to changing staffing needs by connecting scheduling technology with local, qualified clinicians. In 2025, ShiftMed supported over 631,000 shifts, generating more than $189 million in labour savings for health systems.

QGenda
May 5th, 2026
QGenda unlocks new value for Healthcare Workforce management with Certified Integration to Workday Human Capital Management.

QGenda unlocks new value for Healthcare Workforce management with Certified Integration to Workday Human Capital Management. Partnership Creates a Unified Healthcare Workforce Ecosystem that Improves Operational Efficiency, Increases Workforce Data Visibility, and Strengthens Labor Cost Control ATLANTA, May 5, 2026 - QGenda, a leading provider of healthcare workforce management solutions, today announced a new partnership agreement with Workday. The agreement is designed to create a unified workforce ecosystem for healthcare organizations, with QGenda solving the complex scheduling needs specific to healthcare systems. This approach will align HR, scheduling, time tracking, and payroll data to improve operational efficiency, increase workforce data visibility, and control labor costs. As a Workday Innovation Partner with a Certified Integration, QGenda delivers a validated and scalable integration that connects Workday Human Capital Management (HCM) with QGenda workforce scheduling. By seamlessly connecting employee records, schedules, timekeeping, and payroll, healthcare organizations gain real-time visibility into their workforce, improve operational agility, strengthen compliance, and help ensure compensation accurately reflects clinical work performed. "Manual data entry and lack of real-time visibility to workforce data can create inefficiencies and increase the risk of payroll errors," said Jessica Lewis, Chief Human Resources Officer, Singing River Health System. "By connecting QGenda and Workday, we've established a true single source of truth for our workforce data. Now our scheduling, timekeeping, and payroll processes are seamlessly aligned, which gives us greater confidence in compensation accuracy and improves transparency for our clinicians. At the same time, we can reduce administrative burden and enable more strategic workforce planning across the enterprise." QGenda's integration with Workday helps healthcare organizations: * Deploy the right clinicians with reliable, up-to-date workforce data * Reduce manual reconciliation across HR, scheduling, and payroll workflows * Improve control over premium labor costs and enhance workforce cost forecasting * Support compliance with labor regulations and organizational policies * Strengthen employee trust with accurate pay and real-time visibility into schedules and time-off balances By keeping workforce information aligned across systems, healthcare organizations gain fewer errors, stronger financial oversight, improved workforce satisfaction, and more time to focus on delivering high-quality patient care. "This partnership reinforces QGenda's healthcare-specific expertise and proven ability to help health systems deploy care teams more effectively, reduce premium labor costs, and improve workforce satisfaction," said Greg Benoit, CEO, QGenda. "With seamless integrations, this empowers leaders with accurate, real-time demographic, scheduling, and time and attendance data to activate, deploy, and manage the entire healthcare team across the enterprise." More information on QGenda's integration can be found on the Workday Marketplace, which provides easy access to solutions built by Workday and its partners. Workday Human Capital Management (HCM) is a unified system for managing people and financial operations. When integrated with QGenda's healthcare-specific workforce management platform, organizations gain a complete, enterprise-wide view of their workforce to support operational resilience and financial performance. About QGenda QGenda optimizes healthcare workforce management everywhere care is delivered. The QGenda healthcare workforce management platform empowers organizations to effectively deploy workforce resources, with solutions for scheduling, credentialing, on-call management, clinical capacity management, time and attendance, residency management, and workforce analytics. More than 4,500 healthcare organizations, including leading physician groups, hospitals, academic medical centers, and enterprise health systems, use QGenda to advance workforce scheduling, optimize capacity, and improve access to care. QGenda is headquartered in Atlanta, Georgia. Learn more at www.QGenda.com. About Hearst Health The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care. Hearst Health has been innovating with care for more than 40 years, with a commitment to making a lasting positive impact on health. The Hearst Health companies - FDB, Homecare Homebase, MCG, MHK, QGenda, and Zynx Health - elevate care by informing and empowering participants across the health journey. To learn more, visit www.hearst.com/hearst-health and follow @Hearst Health on LinkedIn. Discover how QGenda can address your specific healthcare workforce management challenges and exceed your expectations.

Business Wire
Jul 10th, 2025
QGenda Announces Acquisition of New Innovations

QGenda, a Hearst company and a leading provider of software that empowers healthcare organizations to streamline care team scheduling, optimize staffing and ...

Business Wire
Jul 9th, 2025
QGenda Acquires New Innovations RMS

QGenda, a Hearst company, has announced the acquisition of New Innovations, the largest provider of residency management software. This acquisition aims to enhance QGenda's capabilities in streamlining care team scheduling and optimizing staffing for healthcare organizations.

Hearst
Jul 9th, 2025
QGenda Announces Acquisition of New Innovations

QGenda announces acquisition of New Innovations.