Full-Time
Pass Office Supervisor
Posted on 8/21/2025
Metropolitan Transportation Authority
1,001-5,000 employees
Operates regional public transit network
Compensation Overview
$37.84 - $47.30/hr
Queens, NY, USA
In Person
 Facilities Operations (1) |
|---|
- A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization.
- Understanding of policies related to transportation privileges, internal controls, security applications, techniques, etc.
- Must possess and be able to demonstrate problem-solving, written and oral communication, human relations skills.
- Must possess knowledge and proficiency with personal computers, including Word, Excel, Access, PowerPoint and Outlook and advanced familiarity with databases including queries and Crystal Report creation.
- Must be able to create spreadsheets, including pivot tables and graphics.
- Must be familiar with photographic equipment, lighting and scanning devices.
- Must possess a high degree of professionalism and integrity with ability to deal with all levels of personnel as well as associated MTA agencies' staff and external organizations in a professional and diplomatic manner utilizing a high degree of integrity.
- Must have a valid driver's license.
- Must be flexible as to work assignments, including but not limited to varying tours of duty, location of assignments, overtime assignment availability, vacation coverage, etc.
- Supervise the related processing activities of the LIRR's transportation Pass Program for employee/non-employee photo identification card and facility access control card programs, including required photos for the LIRR's Federal Railway Administration mandated licensing program.
- Coordinate with inter-departmental representatives, to ensure the accurate, efficient and timely issuance/re-issuance of required licenses ensuring compliance with federal mandates.
- Supervise daily processing activities of the support staff; ensure staff are appropriately trained on all required procedures.
- Supervise the operations of the technical support tools, including stationary portable/remote photo badging station systems & peripherals.
- Supervise the Employee Parking Permit Program; distributing applications, reviewing completed applications against employee database information, and issuing the permits.
- Ensure equipment is in good operating condition, and when necessary, report defective materials to ensure timely replacement and compliance with proper internal control mechanisms.
- Coordinate with Information Technology Department personnel on data operations and on developing and enhancing programs.
- Supervise the processing of transportation pass entitlements for LIRR employees requiring travel on other MTA agency services, as well as for other MTA Agency employees requiring travel on the LIRR.
- Communicate, coordinate, and process applications from MTA Agency employees. Review applications and business justifications; supervise production and distribution of passes; and recovery of passes as necessary. Ensure adherence to internal controls. Provide input to Manager for any necessary development or revisions to procedures and processes.
- Assist in the investigation, evaluation, formulation, and implementation of computer system advancements (transportation pass designs/revisions, access control card designs/revisions); new technological enhancements.
- Communicate, and coordinate with Transportation Department personnel to report unauthorized use/misuse of transportation pass privileges. Ensure proper recording/tracking reports of same.
- Ensure timely efficient dissemination of invalid pass information to fare collection personnel; ensure accurate accessible data is recorded, and maintained.
- Identify, plan and schedule periodic updates to photograph and signature capturing cycles and associated database uploading/updating process functions.
- Assist the Manager in scheduling personnel and resources required to accomplish the annual issuance of LIRR transportation passes to all qualified/eligible employees.
- Provide necessary information to auditors and implement any required changes to the processing of passes because of audits. Develop necessary reports for conformance and compliance. Produce SQL, Crystal and Excel reports and updates requested by Manager and as listed in procedures.
- Other duties as requested by Manager.
- Experience with proximity access cards including a working knowledge of Lenel OnGuard applications and knowledge of Mag Stripe and proximity data is preferred.
- Knowledge of PeopleSoft applications, purchase orders, receipting and other material supply processes preferred.
- Understanding of the structure/functions of various LIRR departments.
MTA runs North America’s largest public transit network, serving about 15.3 million people across New York City, Long Island, southeastern New York State, and Connecticut through six agencies: NYC Transit, MTA Bus, LIRR, Metro-North, Bridges and Tunnels, and Construction & Development. It moves roughly 2.6 billion trips each year using subways, buses, commuter rails, bridges and tunnels, and related facilities. It differentiates itself by operating multiple transit modes under one umbrella, providing integrated services across districts and modes with extensive infrastructure. Its goal is to provide safe, clean, efficient public transportation that serves as the region’s lifeline and mobility backbone while supporting staff with solid benefits.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1834
Simplify's Take
What believers are saying
- $68 billion 2025-2029 Capital Plan funds 2,390 new subway cars.
- Congestion pricing revenues accelerate signal upgrades and accessibility.
- Board approves 435 R211 cars and 44 LIRR locomotives in 2025.
What critics are saying
- $51 billion plan underfunds subway signals, causing delays in 6-12 months.
- Federal freeze withholds $3.5 billion over emissions in 12-18 months.
- TWU lawsuit triggers strike, halting operations in 6-12 months.
What makes Metropolitan Transportation Authority unique
- MTA serves 11 million daily passengers across 12 counties.
- MTA manages seven toll bridges and two tunnels daily.
- Janno Lieber leads modernization since January 2022 appointment.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Metropolitan Transportation Authority who can refer or advise you
Benefits
Remote Work Options
Flexible Work Hours
Company News
Topline. Rail engineers working for New Jersey Transit went on strike early Friday, suspending service for one of the busiest train systems in the country and impacting approximately a hundred thousand riders each day, marking the first major strike to affect the train system in four decades. People board a New Jersey Transit train in Manhattan on May 15 in New York City.Getty Images Key Facts
Hayden AI, founded last year, has pulled in two big names along with $5 million in investment money. The company plans to put cameras on vehicles like city buses and run the video through AI.