Full-Time

Lead – Employee Listening & Advanced Analytics

Confirmed live in the last 24 hours

Klaviyo

Klaviyo

1,001-5,000 employees

Marketing automation for e-commerce businesses

Consumer Software
Fintech

Compensation Overview

$128k - $192kAnnually

Mid, Senior

Boston, MA, USA + 2 more

More locations: San Francisco, CA, USA | Denver, CO, USA

Hybrid role; can be based out of Denver, Boston, or San Francisco.

Category
Human Resources
Technical Recruiting
People & HR
Required Skills
R
SQL
Tableau
Data Analysis
Requirements
  • Graduate degree in Industrial/Organizational Psychology or similar field with survey specialization
  • 5+ years employee listening and HR analytics experience, with a focus on assessment of employee engagement
  • Tech savvy with experience in navigating survey platforms, responsible AI solutions in this space, and partnering with vendors
  • Experience designing and managing employee surveys end-to-end, from gathering requirements; designing survey items and invitation logic; working with cross-functional teams and vendor to manage fielding; analyzing results and creating reports; and presenting insights to senior leaders
  • Excellent research management and organizational skills, acute attention to detail, and ability to balance multiple tasks in a constantly evolving environment
  • Extremely strong communication, visualization, and articulation skills to deliver meaningful insights to shape People decisions
  • Deep expertise with application of analytic techniques, including experience with analytics and visualization platforms (e.g., R, SPSS, SAS, Tableau, SQL)
  • Hands-on experience managing, analyzing, and troubleshooting survey and other data
  • Proven ability to communicate technical concepts, such as sentiment analysis and topic modeling, along with implications, to business and technical audiences
  • Experience designing and running focus groups and other qualitative methods of listening data collection
Responsibilities
  • Co-design, implement, and manage Klaviyo’ employee listening and survey strategy for understanding the experience across the entire employee lifecycle
  • Serve as subject matter expert and consultant on survey content, administration, and analysis/reporting for employee surveys conducted across Klaviyo
  • Conduct advanced analytics (such as regressions, correlations, decision trees) to analyze survey data in depth and connecting to performance, retention, productivity and other exploratory areas to identify impactful insights proactively
  • Leverage innovative listening channels to enrich the quality of insights on the employee experience at Klaviyo
  • Designing and analyzing qualitative listening channels (eg. employee focus groups/in-depth interviews) and synthesize findings from quantitative channels
  • Partner closely with our Senior People Leaders to provide the insights needed to enable their teams to action on survey results within their lines of business
  • Manage survey vendor, preparations for launch, stakeholder communications, trainings, and support materials, and other aspects of survey operations
  • Translate data analysis into actionable insights and support action planning org wide, including creation of plans, providing recommended learning resources, and personalized nudges
  • Continuously improve listening data architecture, measurement strategies, privacy protection, and reporting practices
  • Ensure all appropriate data privacy, security, and controls requirements are followed

Klaviyo offers marketing automation and customer data management tools tailored for e-commerce businesses. Their platform enables companies to collect and analyze customer information to create personalized marketing campaigns, including email and SMS outreach. Unlike competitors, Klaviyo focuses on e-commerce and operates on a subscription model that allows businesses to scale their marketing efforts. The goal of Klaviyo is to help e-commerce businesses build stronger customer relationships through data-driven strategies.

Company Stage

IPO

Total Funding

$1.5B

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

22%

2 year growth

40%
Simplify Jobs

Simplify's Take

What believers are saying

  • Klaviyo's successful IPO and substantial funding, including $1.478B, provide strong financial backing for future growth and innovation.
  • The launch of Klaviyo AI and its continuous feature expansion position the company as a leader in AI-driven marketing automation.
  • Strategic partnerships, such as with Nosto and LiftEngine, enhance Klaviyo's ecosystem and offer clients comprehensive solutions for personalized marketing.

What critics are saying

  • The competitive landscape in marketing automation is intense, with rivals like ConvertKit and Amazon's Buy With Prime posing significant threats.
  • Rapid expansion and the integration of new features may lead to operational challenges and potential service disruptions.

What makes Klaviyo unique

  • Klaviyo's deep integration with e-commerce platforms like Shopify and its focus on personalized marketing automation set it apart from broader marketing automation tools.
  • The company's robust AI suite, including features like Flows AI and review sentiment analysis, offers advanced capabilities that many competitors lack.
  • Klaviyo's Partner Programs connect businesses with expert agencies, enhancing the platform's usability and customer satisfaction.

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