Full-Time
Guest Service Agent
Ft/PT
The Hongkong and Shanghai Hotels
1,001-5,000 employees
Luxury hotel and real estate group
Compensation Overview
$24.25/hr
Monterey, CA, USA
In Person
On-site at The Quail Lodge & Golf Club, Carmel Valley, California.
Bachelor's
 Administrative & Executive Assistance (1) |
|---|
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- Bachelor's Degree preferred or combination of education, training, and experience
- Able to work in fast-paced environment
- Great verbal communication skills
- Excellent computer skills
- Must be outgoing, sociable, and well spoken
- Prior hotel front desk experience required
- Opera/ Opera Cloud experience preferred
- Responsible for all guest services related to the objectives of the property.
- Handle guest check-in, check-out and sharing general knowledge about the property, our company, and local attractions.
- Provide prompt and courteous switchboard services by taking reservations and transferring phone calls.
- Work closely with the Housekeeping Department to ensure rooms are cleaned on time and special requests are honored
- None
The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Central and Western District, Hong Kong
Founded
N/A
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Simplify's Take
What believers are saying
- On August 5, 2026, H1 revenue rose 19.75% to HK$3.93 billion.
- Q1 2026 occupancy improved in Greater China, Europe, the U.S., and Asia.
- Management approved HK$2.1 billion renovations for The Peninsula Hong Kong and Tokyo.
What critics are saying
- The Peninsula London still carries final account disputes and delay-cost exposure in 2026.
- Underlying H1 2026 loss stayed HK$17 million, despite headline profit from revaluations.
- A single luxury downturn in Hong Kong or London hits the whole portfolio.
What makes The Hongkong and Shanghai Hotels unique
- The Peninsula brand spans 12 iconic hotels, including London and Istanbul, as of 2026.
- HSH pairs luxury hotels with Hong Kong assets like Peak Tram and Repulse Bay.
- 2026 AGM materials highlight 160 years of operating history and city-center scarcity.
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Benefits
Flexible Work Hours
Paid Vacation
Bus transit reimbursement