Full-Time
Posted on 10/8/2024
Customer engagement and loyalty solutions provider
$90k - $110kAnnually
Mid, Senior
Remote in USA
You match the following paytroniz's candidate preferences
Employers are more likely to interview you if you match these preferences:
Paytronix specializes in customer engagement solutions and loyalty programs for restaurants, retail chains, and convenience stores. The company provides a platform that includes features like omnichannel engagement, customizable promotions, coupons, and guest feedback surveys, allowing businesses to effectively manage their customer databases and gain insights to boost sales. Paytronix also offers an online ordering system that covers the entire ordering process, from setup to delivery, ensuring businesses can maximize customer lifetime value. Unlike many competitors, Paytronix's solutions integrate seamlessly with existing point-of-sale and ordering systems, making implementation easier for businesses. The goal of Paytronix is to help its clients enhance customer relationships and drive sales through effective engagement strategies.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$73M
Headquarters
Newton, Massachusetts
Founded
2001
Help us improve and share your feedback! Did you find this helpful?
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Parental Leave
Unlimited Paid Time Off
Employee Assistance Program
Tuition Reimbursement
Pet Insurance
Leading Coffee Franchise Continues to Prioritize the Customer and Franchisee ExperienceDENVER, Feb. 4, 2025 /PRNewswire/ -- Bad Ass Coffee of Hawaii is kicking off 2025 with unmatched momentum after a transformative 2024 that laid the foundation for what's to be its biggest year yet. By completing the build of its core operational infrastructure, scaling for rapid growth, and surpassing year-over-year store growth forecasts, the brand achieved its most successful new franchise sales year ever. With 23 new store openings planned - including six openings in the first six weeks of 2025 – Bad Ass Coffee continues to honor its 36-year heritage while expanding its footprint and delivering a premium experience to franchisees and customers alike.In 2024, Bad Ass Coffee signed 13 multi-unit development agreements and capped off the year with a combined total of 44 units. The newest class of franchisees is represented by significant prior multi-unit, multi-brand experience and includes leadership that is aligned with the brand's vision and is passionate about growth.Bad Ass Coffee of Hawaii is kicking off 2025 with unmatched momentum after a transformative 2024. Post thisThe year also saw significant investments in innovation and franchisee support, including:Enhanced technology and operations through the adoption and full deployment of a back-office system to optimize store management efficiencies.Robust national real estate partnership to accelerate the acquisition of viable new store sites.Investment in operations team to accommodate 23-plus store openings in 2025."Our commitment to be a franchisee-first organization has been the cornerstone of our growth since day one," said Scott Snyder, CEO of Bad Ass Coffee of Hawaii
NEWTON, Mass., Dec. 19, 2024 (GLOBE NEWSWIRE) -- Paytronix, the leader in guest engagement for restaurants and convenience stores, today announced that it is enhancing its partnership with app and web development company, DineEngine. The two brands have worked together for over a decade to create innovative custom loyalty and rewards apps and bespoke product solutions. They have also expanded into custom API integrations and updated apps for web, mobile, table-side and kiosk. Starting today, DineEngine and Paytronix have elevated their partnership integrating Paytronix’s industry-leading solutions into DineEngine’s custom omni-channel digital experiences. Utilizing the upgraded integration, restaurants can offer guests seamless earning and spending of points, redemption of rewards for discounts, single sign-on (SSO) with ordering providers, personalized mobile app push notifications, and in-app messaging—all within one easy-to-navigate app
Paytronix has added a generative artificial intelligence (AI) assistant to its guest engagement platform for restaurants and convenience stores. The new Paytronix Assistant can respond to questions from companies’ loyalty professionals by providing data from the company’s account/portal as well as links to relevant articles and best practices, Paytronix said in a Monday (Nov. 11) press release. The AI assistant can help generate campaign ideas, visit and spend data, reporting guidance and answers to general questions about platform navigation or troubleshooting, according to the release
Although seven years is a typical time for a private equity firm to hold onto a business before selling it and recouping its investment, Hindman said that Great Hill hadn't launched a formal sale process for Paytronix.
The Access Group to acquire US digital guest engagement provider Paytronix.
The deal will expand the offerings available through Paytronix’s platform and help accelerate its growth, executives said.
NEWTON, Mass. and CALGARY, Alberta, Aug. 27, 2024 (GLOBE NEWSWIRE) - Paytronix, the leader in guest engagement for restaurants and convenience stores, has partnered with Marble Slab Creamery Canada to launch an enhanced guest experience, beginning with a new mobile app, website and a brand new Marble Slab Rewards loyalty program.
Paytronix adds Jimmy Fortuna to board of directors.
- CC's Coffee House has partnered with Massachusetts-based Paytronix to launch a new mobile app that allows customers to order, pay and collect rewards through their digital devices.
In recent years, QR code menus gained popularity among restaurants as a way to streamline service and reduce the need for additional staff.However, consumer complaints have reportedly prompted a shift in the industry. Many diners have expressed frustration with QR code menus, citing issues such as difficulty in navigating the menus, concerns about privacy and a perceived negative impact on the restaurant’s ambiance, The Wall Street Journal reported Friday (May 31).As a result, restaurants are now reverting to paper menus to cater to consumer preferences, according to the report.One of the main complaints from consumers regarding QR code menus is the need to squint or struggle to figure out their order. For some, navigating the menu on their smartphones feels like a cumbersome task, the report said.Privacy concerns also play a role in the backlash against QR code menus, per the report. Additionally, some individuals, particularly older customers, face difficulties using the technology itself. The initial step of taking out their phones and scanning the QR code can be a hurdle.The negative impact of QR codes on check averages and tips for servers has also prompted some restaurants to reconsider their use, the report said. One restaurant group experienced a 10% decrease in check averages when using QR code menus, as diners often failed to scroll through all the offerings.In response to customer complaints, many sit-down eateries are ditching QR codes and reintroducing paper menus, according to the report
As small and medium-sized businesses (SMBs) on Main Street, USA increasingly make their offerings available online, many are looking to digital channels to expand to new areas, PYMNTS Intelligence findings reveal.By the Numbers. The PYMNTS Intelligence study “Main Street Health Survey Q4 2023: eCommerce Protects Main Street SMBs’ Bottom Line in a Cooling Market,” created in collaboration with Enigma, draws from a survey of 540 SMBs. The results revealed that, among Main Street SMBs that make sales through online channels, 40% do so at least in part because it enables them to expand to more markets. The Data in Context