Group Sales Coordinator

POSITION: Group Sales Coordinator

DEPARTMENT: Ticket Office

REPORTS TO: Hayley Pardee

FLSA STATUS: Salaried/Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Coordinate and execute group sales for various events including but not limited to Broadway, Orchestra, and family events. Primary point of contact for group leaders and season ticket holders. Oversee and facilitate promotion and sale of group tickets for events. 

Essential Duties and Responsibilities

• Sell subscriptions for Best of Broadway and POPS! season tickets
• Act as concierge at all Broadway and POPS! subscriber performances
• Maintain subscriber benefits
• Develop and maintain a group sales database using appropriate demographic and market research analysis.
• Organize and execute bulk mailing, faxing, telemarketing, e-mailing and other promotions.
• Works with marketing to effectively develop and distribute verbiage for Broadway, POPS!, and group sales campaigns (e-blasts/brochures/etc.)
• Actively solicit group sales clients throughout the community by contacting corporations, scouts, schools, and other businesses that may be interested in groups sales.
• Coordinate group ticket sales with box office and show promoters.
• Prepare group sales event settlement for promoters.
• Assist with the development of marketing programs and promotions for events.
• Monitor and report group sales activity.
• May represent the building at trade shows, promotional events, etc.
• Creates and distributes group order forms for every show that has group pricing
• Provide customer service to all Broadway and POPS! Series subscribers as needed via phone and email.
  • Addresses questions and provides assistance with Account Manager
  • Processes subscription tickets in an efficient manner which allows for the equitable assignment of seats each season
  • Provide assistance to subscribers with additional ticketing needs (non-Broadway/POPS! shows)
  • Organizes and maintains multiple lists regarding season ticket requests for better seats, additional seats, additional parking passes
  • Contacts all Row A subscribers to inform them about shows adding a pit.
  • Organizes, maintains, and efficiently changes tickets for any Row A subscribers to the Pit
  • Contacts subscribers to collect accurate payment information and reconcile unpaid accounts
  • Works with Ticket Office managers to ensure all season tickets and parking passes are ready to be efficiently distributed to subscribers in a timely manner
  • Handles all address corrections/lost season ticket packages/etc.
• Must learn/be efficient in all Ticketmaster software
• Manages multiple email inboxes
• Works with Ticket Office Managers to determine group pricings for various shows
• Handles all in-bound and out-bound prospective group sales initiatives
• Sells group tickets to subscribers and general public; responds to and processes all group inquiries
• Assists Ticket Office Managers as needed with distribution of venue comps, event shifts for non-Broadway and POPS! events, and with relocations.
• Aids with all general call inquiries and emails in absence of the Ticket Office Supervisor
• Coordinates with guest services to relay any relocates/accessibility needs in advance of performances
• Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment
• Must be able to work nights, weekends, and holidays for events as needed
• All other duties/responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

• 2 years’ experience in facility group sales, box office or marketing required.
• 2 years prior supervisory experience necessary.
• B.S. in Marketing/PR/Business preferred.

Skills and Abilities  

• Excellent organizational and communications skills needed.
• Knowledge of marketing /sales strategies required.
• Excellent interpersonal skills required. 
• Operate Ticketmaster software (Archtics, Host, TM1) and a personal computer using Excel, Windows, and Microsoft Office software
• Knowledge of financial and ticket office procedures along with the ability to follow cash management controls
• Work in a fast-paced environment and handle heavy workload that can present stressful situations
• Follow oral and written instructions and communicate effectively with others in both oral and written form
• Organize and prioritize work to meet deadlines
• Work effectively under pressure and/or stringent schedule and produce accurate results
• Ability to handle multiple tasks simultaneously
• Ability to work independently, exercising judgment and initiative
• Ability to stay current with training and on new techniques and systems.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On-Site [5001 Coliseum Dr, North Charleston, SC 29418]

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.