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Technical Partner Success Manager
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • Navigate customer organizational structures to identify and build relationships with executives and stakeholders
  • A strong customer focus and ability to effectively and quickly build relationships and establish trust, respect, and communication
  • Empathy, humility and listening skills
  • Outgoing personality, detail oriented, and be able to work well under pressure
  • Technical acumen and business management skills
  • Working knowledge of ConnectWise RMM products and platform features, capabilities, and best use
  • Technical aptitude in server & network monitoring and desktop maintenance activities
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Strong knowledge of the IT Service Provider market and business
  • Effective at leading and facilitating technical meetings and workshops
  • Bachelor's degree required
  • 5 years of relevant experience required
  • 3+ years of SaaS industry experience strongly desired
  • Experience with IT Managed Services / MSP Channel is strongly desired
  • Advise and consult partners by providing strategies to help shape and strengthen their product adoption and utilization leading to tangible outcomes or other technical-related goals
  • Ensure that partners derive maximum value from their investment in the ConnectWise platform, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
  • Build and nurture relationships across accounts to solidify our partnership and commitment to the partner
  • Propose solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
  • Working collaboratively with the account team and ConnectWise Execs, effectively network within accounts in order to help partners achieve their objectives
  • Monitor partner usage data, health indicators, maturity scores, renewal dates and growth opportunities and translate into strategies for success
  • Evangelize the capabilities of ConnectWise across the entire platform
  • Develop an understanding of typical technical challenges faced by partners and common objectives to appropriately map ConnectWise product features and associated benefits to address their needs
  • Identify risks to the partner achieving their stated business goals
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Travel to partner locations and IT Nations events such as Evolve, Explore, Connect, Secure, and Share
Desired Qualifications
  • Experience with Cybersecurity Software, such as MDR, EDR, and SIEM is a plus
  • Experience with CRM software, such as Salesforce/Gainsight is a plus

501-1,000 employees

Software solutions for TSPs
Company Core Values
  • Drive partner success
  • Innovate everywhere
  • Make a difference
  • Perform as a team
  • Take pride in our work
  • Own the outcome