Onsite Implementation Specialist
Posted on 7/19/2023
INACTIVE
SpotOn

1,001-5,000 employees

Small businesses mobile payment solutions
Company Overview
SpotOn's mission is to support businesses at the heart of communities with the software and payment solutions they need, supported by local and personal service, delivered at a fair price, and designed to help them compete and win.
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
CategoriesNew
Customer Success & Support
Requirements
  • 1+ years of experience working in restaurants in positions such as management, servers, or bartenders
  • Must be able to travel 3-4 days per week (usually traveling out on Sundays for any early Monday installs)
  • Demonstrated ability to remain calm under pressure
  • Possess strong analytical and critical problem-solving skills
  • Excellent written and verbal English communication skills
  • Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
  • Must be able to remain in a stationary position a minimum of 50% of the work day
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
  • May be required to kneel or assume an uncomfortable position during installation
  • Occasionally lifts and carries equipment in the office weighing up to 20 pounds
  • For those enrolled in the Anthem plan
Responsibilities
  • Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS
  • Onsite training restaurant employees and live support
  • Menu/system functionality changes
  • Employee additions to system
  • Set up POS network (can include router/ firewall, patch cables, and cable management)
  • Set up printer routes
  • Reporting training and how to use this information to run business
  • Booking the installations, trainings and go-live date
  • Exercise discretion as it relates to providing financial discounts on subscription plans or as part of the resolution of a customer service problem
  • Acquiring sign offs for training, taxes, and installations
Desired Qualifications
  • Experience working in a wide variety of restaurant types is a
  • Experience with POS implementation or performing installations a
  • Fluency/bilingual in Spanish is a !