Principal Digital User Experience Strategist

Posted on 11/9/2023

5,001-10,000 employees

Online identity verification solutions

Company Overview

Okta stands out as a leading independent identity provider, offering a robust Identity Cloud that enables secure and efficient connection between people and technologies, a feature trusted by over 10,000 organizations including prominent names like JetBlue, Nordstrom, and Slack. The company's competitive edge lies in its extensive pre-built integrations, numbering over 7,000, with applications and infrastructure providers, simplifying and securing access for people and organizations globally. Okta's culture of fostering confidence and potential in its workforce and customers, coupled with its industry leadership and technical prowess, makes it an attractive workplace.

Company Stage

IPO

Total Funding

$1.2B

Founded

2009

Headquarters

San Francisco, California

Growth & Insights

Headcount

6 month growth

↑ 6%

1 year growth

↑ 13%

2 year growth

↑ 83%

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Figma

JavaScript

HTML/CSS

UI/UX Design

Communications

CategoriesNew

UI/UX & Design

Requirements

10+ years of significant experience in a senior or principal UX strategy role, specializing in digital experiences for B2B, within a tech or SaaS environment
Exceptional portfolio demonstrating a profound understanding and application of strategic thinking and user-centered digital design solutions
Advanced analytical and strategic thinking abilities, with a knack for translating complex insights into transformative digital experience strategies
Superior verbal and written communication skills, with the capability to articulate sophisticated digital concepts and strategies effectively to diverse audiences
Mastery of design software, e.g.Figma, HTML/CSS, and a solid understanding of JavaScript and contemporary web technologies
A Bachelor’s or higher degree in Design, Human-Computer Interaction, or a related field; advanced certifications in UX Strategy or Digital Experience are highly desirable

Responsibilities

Lead the formulation and execution of visionary UX strategies for Okta.com, ensuring the alignment with organizational objectives and customer needs
Conduct and oversee comprehensive user research and usability studies, translating intricate insights into actionable digital experience enhancements, information architecture, and digital design systems
Develop advanced user personas, sophisticated journey maps, and innovative experience maps, focusing on highlighting the nuances of user interactions on Okta.com. Utilize, develop, and standardize journey mapping methods
Work in a cross-functional team, leading UX/UI designers, collaborating with web developers and product managers, to translate strategic recommendations into user-centric design solutions on Okta.com
Drive the development of innovative digital prototypes to validate strategic directions and refined design decisions for digital experiences
Define, monitor, and optimize high-level digital UX performance metrics on Okta.com, ensuring continuous enhancement of user engagement and satisfaction
Lead competitive analyses of digital experiences, identifying industry trends and deriving insights to shape strategic recommendations and elevate Okta.com’s user experience
Effectively communicate intricate digital strategies, research insights, and design rationales to executive stakeholders and influence organizational decision-making

Desired Qualifications

Experience in Information Architecture, Component Design Systems, Buyer and customer Journeys

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Okta leads the Identity and access management industry, providing innovative and secure solutions. Along with this growth, Okta Digital is going through a digital transformation and crafting seamless and user-centric digital experiences, with a strong focus on unifying our digital ecosystem across Okta. We are on the lookout for an accomplished Principal Digital Experience UX Strategist who has a deep passion for elevating digital interactions and enhancing overall user satisfaction.

The Role:

The Principal Digital Experience UX Strategist will assume a leadership role in steering the user interaction and experience strategies for Okta.com. This individual will leverage their advanced strategic insight, profound digital expertise, and innovative design thinking to optimize user engagement and experience. They will spearhead collaborative initiatives, conduct intricate user research, formulate advanced strategic insights, and drive the implementation of transformative UX enhancements, ensuring that Okta.com offers an intuitive and exceptional digital experience.

Key Responsibilities:

Strategic Digital Leadership: Lead the formulation and execution of visionary UX strategies for Okta.com, ensuring the alignment with organizational objectives and customer needs.

Information Architecture and \User Research: Conduct and oversee comprehensive user research and usability studies, translating intricate insights into actionable digital experience enhancements, information architecture, and digital design systems.

Innovative Experience Mapping: Develop advanced user personas, sophisticated journey maps, and innovative experience maps, focusing on highlighting the nuances of user interactions on Okta.com. Utilize, develop, and standardize journey mapping methods.

Collaboration & Implementation: Work in a cross-functional team,leading UX/UI designers, collaborating with web developers and product managers, to translate strategic recommendations into user-centric design solutions on Okta.com.

Prototyping & Ideation: Drive the development of innovative digital prototypes to validate strategic directions and refined design decisions for digital experiences.

Performance Metrics & Optimization: Define, monitor, and optimize high-level digital UX performance metrics on Okta.com, ensuring continuous enhancement of user engagement and satisfaction.

Competitive Analysis: Lead competitive analyses of digital experiences, identifying industry trends and deriving insights to shape strategic recommendations and elevate Okta.com’s user experience.

Executive Communication: Effectively communicate intricate digital strategies, research insights, and design rationales to executive stakeholders and influence organizational decision-making.

Required Skills & Experience:

Experience: 10+ years of significant experience in a senior or principal UX strategy role, specializing in digital experiences for B2B, within a tech or SaaS environment.

Portfolio: Exceptional portfolio demonstrating a profound understanding and application of strategic thinking and user-centered digital design solutions. Experience in Information Architecture, Component Design Systems, Buyer and customer Journeys.

Analytical & Strategic Skills: Advanced analytical and strategic thinking abilities, with a knack for translating complex insights into transformative digital experience strategies.

Communication: Superior verbal and written communication skills, with the capability to articulate sophisticated digital concepts and strategies effectively to diverse audiences.

Technological Proficiency: Mastery of design software, e.g.Figma, HTML/CSS, and a solid understanding of JavaScript and contemporary web technologies.

Education: A Bachelor’s or higher degree in Design, Human-Computer Interaction, or a related field; advanced certifications in UX Strategy or Digital Experience are highly desirable.

#LI-Remote

Okta is an Equal Opportunity Employer.

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:

$140,000—$189,000 USD

The annual base salary range for this position for candidates located in the San Francisco Bay area is between:

$156,000—$211,000 USD

What you can look forward to as an Okta employee!

Amazing Benefits
Making Social Impact
Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.