Full-Time
Lead Product Designer
Confirmed live in the last 24 hours
Level AI
51-200 employees
Enhances customer experience through intelligent automation
Senior, Expert
Remote in USA
- At least 8 years of Enterprise SaaS product designing experience
- Goes deep to understand customer needs and pain points
- Experience around designing for holistic customer and user experiences across multiple products
- User research based approach to problem solving.
- One who can coordinate with multiple stakeholders and users to build meaningful experiences based on insights developed from a shared understanding.
- Strong hold on visual aesthetics Ability to create, manage and coordinate design system
- Passionate or curious about AI technology and hungry to contribute in the space
- Someone who thinks beyond screens and UI components
- A day in the life of product designer at Level AI involves working closely with product managers and other stakeholders to understand problems and solving those problems with keeping users at the center of every decision.
- You’ll be involved in end to end product development lifecycle and deliver relevant design artefacts like User Journey Maps, Sketches, Interactive prototype at different stages.
- You’ll also be contributing to set up the design system and best practices related to communication and collaboration.
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Stage
Series C
Total Funding
$72.4M
Headquarters
Mountain View, California
Founded
2018
6 month growth
↑ 12%1 year growth
↑ 16%2 year growth
↑ 72%
Simplify's Take
What believers are saying
- The recent $20M Series B funding round led by Battery Ventures indicates strong investor confidence and provides ample resources for growth and innovation.
- New features like agent screen monitoring and recording demonstrate Level AI's responsiveness to customer needs and market demands.
- The addition of high-profile clients like OpenTable and Toast showcases the platform's effectiveness and growing market penetration.
What critics are saying
- The competitive landscape in intelligent automation and BPO is intense, requiring Level AI to continuously innovate to maintain its edge.
- Dependence on venture capital funding could pose financial risks if future funding rounds do not materialize as expected.
What makes Level AI unique
- Level AI's focus on eliminating data silos and integrating call center data sets it apart from competitors who may not offer such comprehensive data integration.
- The introduction of AgentGPT highlights Level AI's commitment to leveraging generative AI for enhancing customer service, a step ahead of traditional automation solutions.
- Their subscription-based model ensures a steady revenue stream, allowing continuous innovation and customer support.
Help us improve and share your feedback! Did you find this helpful?